Employee Relations - Accommodations Specialist (San Jose) - USDS

TikTok USDS Joint Venture; San Jose (CA); On-site; USD 103,000 - 228,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Paid time off

Job summary

TikTok USDS Joint Venture LLC is seeking an Employee Relations – Accommodations Specialist to lead the workplace accommodations process across the employment lifecycle, partnering with employees, HRBPs, Legal, and business leaders to deliver compliant, employee-centric solutions.

You will develop scalable programs, templates, and communications; analyze trends; and advise on applicable laws (ADA, FMLA, CFRA) while coordinating with facilities, EHS, and external leave administrators.

Qualifications

• 5+ years of Employee Relations experience with significant responsibility for workplace accommodations.
• Experience managing high-volume accommodation cases in a fast-paced environment.
• Strong knowledge of U.S. accommodation and leave laws (ADA, PWFA, FMLA, CFRA).
• Experience partnering with HR, Legal, managers, and third-party leave administrators throughout the interactive process.
• Excellent communication, judgment, and stakeholder management skills.
• Experience using HRIS or case management systems (Workday, AbsenceOne) and leveraging case data to identify trends and drive improvements.
• Bachelor's degree in Human Resources, Business, or a related field.

Responsibilities

• Serve as the primary point of contact for employees and candidates requesting workplace accommodations throughout the employment lifecycle.
• Lead the interactive accommodation process by reviewing requests, evaluating medical documentation, and partnering with HRBPs, Legal, managers, and other stakeholders to determine reasonable accommodations.
• Partner with HR and management to evaluate job functions, including assessing the essential functions of a role.
• Coordinate accommodation-related leave requests with the external Leave of Absence (LOA) administrator.
• Manage a high volume of confidential accommodation cases from intake through implementation, documentation, and follow-up.
• Research and recommend appropriate workplace accommodations, assistive technologies, and workplace modifications in partnership with Facilities, EHS, vendors, and other cross-functional teams, as needed.
• Develop and update template communications, medical questionnaires, and accommodation agreement forms to ensure a consistent employee experience.
• Advise HRBPs, leaders, and employees on accommodation processes, policies, and applicable employment laws.
• Analyze accommodation trends and case data to identify risks, improve processes, and enhance the employee experience.
• Partner with the broader Employee Relations team on cases involving performance management, investigations, behavioral concerns, or other workplace matters.

Skills

Employee Relations

Communication

Stakeholder Management

Education

Bachelor's degree in HR or related field

Tools

Workday

AbsenceOne

Job description

Join our HR team as an Employee Relations – Accommodations Specialist and help shape the employee experience at TikTok USDS. You will lead the workplace accommodations process, partnering with employees, HR Business Partners, Legal, and business leaders to deliver thoughtful, compliant, and employee-centric solutions. This role will also help drive scalable programs, policies, and resources that support an inclusive workplace while ensuring compliance with applicable employment laws.

Responsibilities

• Serve as the primary point of contact for employees and candidates requesting workplace accommodations (e.g., medical, disability, pregnancy, religious) throughout the employment lifecycle.
• Lead the interactive accommodation process by reviewing requests, evaluating medical documentation, and partnering with HRBPs, Legal, managers, and other stakeholders to determine reasonable accommodations.
• Partner with HR and management to evaluate job functions, including assessing the essential functions of a role.
• Coordinate accommodation-related leave requests with the external Leave of Absence (LOA) administrator.
• Manage a high volume of confidential accommodation cases from intake through implementation, documentation, and follow-up.
• Research and recommend appropriate workplace accommodations, assistive technologies, and workplace modifications in partnership with Facilities, EHS, vendors, and other cross-functional teams, as needed.
• Develop and update template communications, medical questionnaires, and accommodation agreement forms to ensure a consistent employee experience.
• Advise HRBPs, leaders, and employees on accommodation processes, policies, and applicable employment laws.
• Analyze accommodation trends and case data to identify risks, improve processes, and enhance the employee experience.
• Partner with the broader Employee Relations team on cases involving performance management, investigations, behavioral concerns, or other workplace matters.

Minimum Qualifications

• 5+ years of Employee Relations experience with significant responsibility for workplace accommodations.
• Experience managing high-volume accommodation cases in a fast-paced environment.
• Strong knowledge of U.S. accommodation and leave laws (e.g., ADA, PWFA, FMLA, CFRA).
• Experience partnering with HR, Legal, managers, and third-party leave administrators throughout the interactive process.
• Excellent communication, judgment, and stakeholder management skills.
• Experience using HRIS or case management systems (e.g., Workday, AbsenceOne) and leveraging case data to identify trends and drive improvements.
• Bachelor's degree in Human Resources, Business, or a related field.

Preferred Qualifications

• Juris Doctorate (J.D.) or advanced degree in Human Resources, Employment Law, or a related field.
• Experience supporting accommodations in a global, fast-paced, or highly regulated environment.
• Experience supporting employees in the United Kingdom & Australia, with working knowledge of applicable employment laws (e.g., UK Equality Act 2010 and Australia's Fair Work Act 2009).

About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $102600 - $228000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

• Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others.
• Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
• Exercising sound judgment.