Accommodation Coordinator

Charter Communications; United States; On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Flexible schedule

Career growth opportunities

Job summary

Spectrum is seeking an Accommodation Coordinator to guide employees through the accommodations process, ensuring ADA compliance and timely processing of requests. You will work with HR, COE, and employees to maintain accuracy and a supportive experience.

The role requires strong communication, confidentiality, and proficiency in Microsoft Office, with 1+ year HR experience and an associate degree or equivalent work experience.

Qualifications

• 1+ years of human resources experience
• Associate’s degree or equivalent work experience
• Ability to read, write, speak and understand English
• Strong written and verbal communication skills
• Ability to maintain confidentiality and operate in a high-volume environment
• Proficiency with Microsoft Office applications

Responsibilities

• Provide excellent responsiveness to HR, COE staff, and employees
• Serve as primary contact for administration of accommodation claims
• Inform employees of required documentation and timeframes
• Request medical information to determine ADA/ Spectrum eligibility
• Record information accurately in HR systems and case management tools
• Apply HR program knowledge to resolve issues and escalate as needed
• Refer cases to Accommodation Specialist when appropriate
• Manage time to meet service levels and customer satisfaction

Skills

Attention to detail

Communication

Problem solving

Confidentiality

Teamwork

English proficiency

Education

Associate’s degree in Business Administration or HR

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Job Summary

Curious about a role where your attention to detail and communication skills help employees access the support they need? As an Accommodation Coordinator at Spectrum, you will guide employees through the accommodations process, ensuring their requests are processed accurately and efficiently in compliance with ADA and company policies. Your work will be critical in upholding service standards and delivering a smooth, supportive experience for every employee.

Responsibilities

How You’ll Make an Impact

• Provide excellent customer responsiveness to communications received from Human Resources (HR), HR Center of Excellences (COE) staff and employees
• Serve as a primary point of contact for administration of accommodation claims
• Inform employee of documentation required to process accommodation claims, required time frames, and claims status either by phone, written correspondence and/or claims system
• Request medical information to determine if the employee meets the requirements under federal ADA, state, and/or Spectrum requirements for a qualifying condition
• Demonstrate the highest degree of accuracy, courtesy and professionalism to resolve customer issues and routine HR questions
• Update the case management system with transaction specific information and supporting documentation; maintain expertise to navigate and accurately record information with several business systems/applications including HR data (Oracle), case management tracking and vendor websites
• Apply knowledge of HR programs, policies, Benefit plans, to quickly resolve customer issues or concerns; elevate issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue
• Refer cases as appropriate to Accommodation Specialist
• Manage time effectively to ensure customer satisfaction results and adherence to Service Level Agreements

Working Conditions

• Office environment
• Must be able to work the hours between 8am-6:30pm EST, Monday-Friday
• Ability to work a flexible schedule

Qualifications

What You’ll Bring to Spectrum

Required Qualifications

Education

• Associate’s degree in Business Administration, Human Resources, related field; or equivalent work experience

Experience

• 1+ years of human resources experience

Skills

• Ability to read, write, speak and understand English
• Ability to problem solve in a high-volume, production-oriented environment
• Proficient in Microsoft Office programs including Outlook, Excel and Word
• High level of analytical and interpretive skills
• Clear and effective verbal and written communication skills
• Ability to maintain confidentiality
• Ability to work in a team environment

Preferred Qualifications

Experience

• Claims management experience

Skills

• Knowledge of leave of absence, FMLA, STD, LTD, ADA and workers’ compensation administration