Accessible Tech Support & Field Liaison (DDTP)

Communication Service for the Deaf, Inc; Sonora (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Communication Service for the Deaf, Inc is seeking a dedicated individual to support the California Field Operations Coordinator for the Deaf and Disabled Telecommunications Program. The role focuses on assisting disabled Californians with accessible telecom equipment, education, troubleshooting, and accurate record-keeping.

Responsibilities include coordinating with providers, scheduling field visits with Field Advisors, and maintaining compliance.

Qualifications

• Supports residents in selecting accessible telecom equipment and options.

Responsibilities

• Assist disabled Californians with education and training on available services.
• Provide troubleshooting and technical support for equipment malfunctions.
• Maintain program database and logs for compliance.
• Coordinate with providers to resolve customer complaints.
• Schedule field visits with Field Advisors.
• Document customer interactions accurately per state contracts.
• Place outbound calls as needed.
• Collaborate with Service Center staff for events.
• Maintain compliance with policies and security protocols.
• Perform other assigned duties.

Skills

Customer service

Communication skills

Troubleshooting

MS Office

Database knowledge

Confidentiality

Education/Training provision

Language sensitivity

Education

High School diploma or equivalent

Tools

MS Office

Database software

Job description

Communication Service for the Deaf, Inc is seeking a dedicated individual to support the California Field Operations Coordinator for the Deaf and Disabled Telecommunications Program. The role focuses on assisting disabled Californians with accessible telecom equipment, education, troubleshooting, and accurate record-keeping.

Responsibilities include coordinating with providers, scheduling field visits with Field Advisors, and maintaining compliance.