Accessible Telecom Equipment Advisor (Part-Time)

CSD; Bakersfield, Northern (CA, KY); Hybrid; USD 21,000 - 30,000; Part time

Job summary

CSD, supporting the California Field Operations for DDTP, helps disabled residents access specialized telecommunications equipment and services. This part-time position (15 hours/week) provides customer-facing support for equipment selection and education.

The role includes troubleshooting, logging service interactions in the program database, coordinating with providers, and scheduling field visits while ensuring privacy and policy compliance.

Qualifications

• A minimum of High School diploma or equivalent.
• 6-12 months of previous customer service experience.

Responsibilities

• Assist recipients toward familiarization and selection of accessible equipment, including orders and options.
• Assist customers with education and/or training regarding available services.
• Provide troubleshooting and technical support for equipment malfunctions and usage problems.
• Maintain the program database logging service records to comply with administration and reporting requirements.
• Coordinate with providers to resolve customer complaints.
• Work with Field Advisors to schedule field visits as appropriate.
• Provide complete and accurate notes on all customer interactions, ensuring accuracy of program files and processes.
• Place outbound calls as needed.
• Maintain compliance with all company, contractual, and state policies and standards.
• Maintain professionalism with customers, peers, and management.
• Acknowledge and adhere to DDTP Privacy Policy and Information Security protocols.
• Other job duties as assigned.

Skills

Customer service

Troubleshooting

Education and training

Communication

Time management

Education

High School diploma or equivalent

Tools

MS Office

Database software

Job description

CSD, supporting the California Field Operations for DDTP, helps disabled residents access specialized telecommunications equipment and services. This part-time position (15 hours/week) provides customer-facing support for equipment selection and education.

The role includes troubleshooting, logging service interactions in the program database, coordinating with providers, and scheduling field visits while ensuring privacy and policy compliance.