Accessibility and Inclusion Administrator

The Toledo Zoo & Aquarium; Toledo (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

The Toledo Zoo & Aquarium is seeking an Accessibility and Inclusion Administrator to lead and implement the zoo's inclusion and accessibility strategy, including Zoo for All. This hourly, non-exempt role reports to the SVP of Human Resources and collaborates across departments to enhance guest experiences.

Responsibilities include developing programs, coordinating events, managing tours, and ensuring AZA compliance while supporting grants and initiatives.

Qualifications

• Bachelor’s degree and 3+ years progressive experience working with inclusion and accessibility.
• Must be 21+ years of age.
• Ability to work evenings, weekends, and holidays as required.
• Proficiency in Microsoft Word and Excel; knowledge of MS Office products.
• Must possess a valid driver’s license and be insurable by the fleet insurance carrier.
• The Toledo Zoo is a drug-free workplace, including marijuana.

Responsibilities

• Design, implement and execute The Toledo Zoo’s five-year inclusion strategy including Zoo for All and accessibility features.
• Develop new and revise existing inclusion and accessibility programs.
• Plan and coordinate events such as Zoo for All Walks and Inclusion Day/Safari Day.
• Oversee and coordinate programs like the Summer Youth Program and Owens ASL Collaboration.
• Manage and conduct sight and audio guided tours.
• Collaborate with departments to meet accessibility responsibilities.
• Engage with outside agencies to improve programs and stay current.
• Respond to guest inquiries and collect feedback.
• Track goals and measure initiatives across accessibility efforts.
• Create SOPs for all areas of responsibility.
• Maintain accessibility website and maps.
• Ensure The Toledo Zoo meets AZA inclusion requirements.
• Provide grant support to the Director of Grants and Foundation Relations.
• Complete assigned projects.

Skills

Inclusion knowledge

MS Word

MS Excel

Education

Bachelor's degree in related field

Tools

MS Office

Job description

The Toledo Zoo & Aquarium has been educating, inspiring, and providing enjoyment to our community for over 100 years. Come and be a part of an organization where you can work and have fun at the same time. Our Human Resources team is currently seeking a full-time Accessibility and Inclusion Administrator who is passionate about learning new things and giving our guests the best possible experience.

This position is a hands‑on, roll‑up‑your sleeves role. Under general supervision, they are responsible for all aspects of the Zoo’s inclusion and accessibility strategy and execution, including Zoo for All. They collaborate across Zoo departments in meeting responsibilities of making the zoo more accessible. In addition, they work with external customers to promote the Zoo for All program.

This position reports to the Senior Vice President of Human Resources, is hourly non‑exempt under the Fair Labor Standards Act and requires forty hours per the scheduled work week.

Essential Job Functions:

• Design, implement and execute Toledo Zoo’s five‑year strategy which includes, but is not limited to, Zoo for All and Zoo accessibility features. Provides quarterly reports to the SVP HR and to the Vice President of Membership and Development.
• Develop new and revise existing inclusion and accessibility features, programs, etc.
• Plan and coordinate events (i.e. Zoo for All Walk, Zoo for All Nights, Inclusion Day/Safari Day, Sensory Locations)
• Oversee and coordinate programs such as the Summer Youth Program, Owens ASL Collaboration, etc.
• Manage and conduct sight and audio guided tours
• Meet with department representatives to accomplish responsibilities that impact the physical Zoo
• Work with outside agencies to improve our program and to remain current
• Respond to guest inquiries
• Track goals and measurement of initiatives
• Create Standard Operating Procedures (SOP) for all areas of responsibility
• Maintain accessibility website and maps
• Ensure Toledo Zoo meets all inclusion requirements of AZA
• Provide grant support to Director of Grants and Foundation Relations
• Responsible for completing projects as assigned

Minimum Training and Experience:

• Bachelor’s degree and 3+ years progressive experience, or equivalent, working with inclusion and accessibility related issues.
• Must be 21+ years of age
• Ability to work evenings, weekends, and holidays as required by event schedule or other department needs.
• Proficiency in Microsoft Word and Excel; knowledge of all MS Office products.
• Must possess a valid drivers’ license and be insurable by the fleet insurance carrier.
• The Toledo Zoo is a drug‑free workplace, including marijuana.

Toledo Zoo full‑time and part‑time employees have exclusive access to PNC EarnedIt, powered by DailyPay. This voluntary benefit allows employees to access a portion of their earned wages before payday, including pay for hours worked that same day. Learn more here.

The Toledo Zoo is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, creed, genetic information, sex, age, national origin, disability, military status, sexual orientation, gender identity or expression, or any other characteristic protected by law.