Accessibility and Inclusion Administrator

Toledo Zoo; Toledo (OH); On-site; USD 30,000 - 41,000; Full time

Job summary

The Toledo Zoo is seeking an Accessibility and Inclusion Administrator to lead our five-year inclusion strategy and Zoo for All initiatives. This hands-on role collaborates with all departments to improve accessibility and guest experience.

Responsibilities include coordinating events and programs, maintaining accessibility resources, filing SOPs, and working with external partners. A bachelor’s degree and 3+ years in inclusion work are required.

Qualifications

• Bachelor’s degree or equivalent with experience in inclusion/accessibility.
• Must be 21+ years old.
• Ability to work evenings, weekends, and holidays as required by events.
• Proficiency in MS Word and Excel; knowledge of all MS Office products.

Responsibilities

• Design, implement and execute the Zoo’s inclusion and accessibility strategy.
• Collaborate across Zoo departments to improve accessibility.
• Coordinate events such as Zoo for All Walks, Nights, and Inclusion Day.
• Manage programs like Summer Youth and partnerships with external agencies.
• Respond to guest inquiries and track goals for initiatives.

Skills

MS Word

MS Excel

Project management

Customer service

Driver's license

Education

Bachelor's degree or equivalent in inclusion/ accessibility field

Job description

Accessibility and Inclusion Administrator (Full- Time)

The Toledo Zoo & Aquarium

The Toledo Zoo & Aquarium has been educating, inspiring, and providing enjoyment to our community for over 100 years. Come and be a part of an organization where you can work and have fun at the same time. Our Human Resources team is currently seeking a full-time Accessibility and Inclusion Administrator who is passionate about learning new things and giving our guests the best possible experience.

This position is a hands‑on, roll‑up‑your sleeves role. Under general supervision, they are responsible for all aspects of the Zoo’s inclusion and accessibility strategy and execution, including Zoo for All. They collaborate across Zoo departments in meeting responsibilities of making the zoo more accessible. In addition, they work with external customers to promote the Zoo for All program.

This position reports to the Senior Vice President of Human Resources, is hourly non‑exempt under the Fair Labor Standards Act and requires forty hours per the scheduled work week.

Essential Job Functions:

• Design, implement and execute Toledo Zoo’s five‑year strategy which includes, but is not limited to, Zoo for All and Zoo accessibility features. Provides quarterly reports to the SVP HR and to the Vice President of Membership and Development.
• Develop new and revise existing inclusion and accessibility features, programs, etc.
• Plan and coordinate events (i.e. Zoo for All Walk, Zoo for All Nights, Inclusion Day/Safari Day, Sensory Locations)
• Oversee and coordinate programs such as the Summer Youth Program, Owens ASL Collaboration, etc.
• Manage and conduct sight and audio guided tours
• Meet with department representatives to accomplish responsibilities that impact the physical Zoo
• Work with outside agencies to improve our program and to remain current
• Respond to guest inquiries
• Track goals and measurement of initiatives
• Create Standard Operating Procedures (SOP) for all areas of responsibility
• Maintain accessibility website and maps
• Ensure Toledo Zoo meets all inclusion requirements of AZA
• Provide grant support to Director of Grants and Foundation Relations
• Responsible for completing projects as assigned

• The Toledo Zoo is a drug‑free workplace, including marijuana.

Minimum Training and Experience:

• Bachelor’s degree and 3+ years progressive experience, or equivalent, working with inclusion and accessibility related issues.
• Must be 21+ years of age
• Ability to work evenings, weekends, and holidays as required by event schedule or other department needs.
• Proficiency in Microsoft Word and Excel; knowledge of all MS Office products.
• Must possess a valid drivers’ license and be insurable by the fleet insurance carrier.

The Toledo Zoo is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, creed, genetic information, sex, age, national origin, disability, military status, sexual orientation, gender identity or expression, or any other characteristic protected by law.