Accessibility & Inclusion Program Lead

The Toledo Zoo & Aquarium; Toledo (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

The Toledo Zoo & Aquarium is seeking an Accessibility and Inclusion Administrator to lead and implement the zoo's inclusion and accessibility strategy, including Zoo for All. This hourly, non-exempt role reports to the SVP of Human Resources and collaborates across departments to enhance guest experiences.

Responsibilities include developing programs, coordinating events, managing tours, and ensuring AZA compliance while supporting grants and initiatives.

Qualifications

• Bachelor’s degree and 3+ years progressive experience working with inclusion and accessibility.
• Must be 21+ years of age.
• Ability to work evenings, weekends, and holidays as required.
• Proficiency in Microsoft Word and Excel; knowledge of MS Office products.
• Must possess a valid driver’s license and be insurable by the fleet insurance carrier.
• The Toledo Zoo is a drug-free workplace, including marijuana.

Responsibilities

• Design, implement and execute The Toledo Zoo’s five-year inclusion strategy including Zoo for All and accessibility features.
• Develop new and revise existing inclusion and accessibility programs.
• Plan and coordinate events such as Zoo for All Walks and Inclusion Day/Safari Day.
• Oversee and coordinate programs like the Summer Youth Program and Owens ASL Collaboration.
• Manage and conduct sight and audio guided tours.
• Collaborate with departments to meet accessibility responsibilities.
• Engage with outside agencies to improve programs and stay current.
• Respond to guest inquiries and collect feedback.
• Track goals and measure initiatives across accessibility efforts.
• Create SOPs for all areas of responsibility.
• Maintain accessibility website and maps.
• Ensure The Toledo Zoo meets AZA inclusion requirements.
• Provide grant support to the Director of Grants and Foundation Relations.
• Complete assigned projects.

Skills

Inclusion knowledge

MS Word

MS Excel

Education

Bachelor's degree in related field

Tools

MS Office

Job description

The Toledo Zoo & Aquarium is seeking an Accessibility and Inclusion Administrator to lead and implement the zoo's inclusion and accessibility strategy, including Zoo for All. This hourly, non-exempt role reports to the SVP of Human Resources and collaborates across departments to enhance guest experiences.

Responsibilities include developing programs, coordinating events, managing tours, and ensuring AZA compliance while supporting grants and initiatives.