Accessibility and Inclusion Administrator

The Toledo Zoo and Aquarium; Toledo (OH); On-site; USD 27,552,000 - 48,216,000; Full time

Benefits offered by this job

PNC EarnedIt (DailyPay)

Job summary

The Toledo Zoo & Aquarium is seeking an Accessibility and Inclusion Administrator to lead the zoo's inclusion and accessibility strategy, including Zoo for All initiatives. This role collaborates across departments to enhance accessibility and partners with external organizations to promote inclusive guest experiences.

Reporting to the Senior Vice President of Human Resources, this full-time, hourly non-exempt position requires a 40-hour work week and a proactive, detail-oriented approach to

Qualifications

• Bachelor’s degree and 3+ years progressive experience working with inclusion and accessibility issues.
• Willingness to work evenings, weekends, and holidays as required by event schedule.
• Proficiency in Word and Excel; knowledge of MS Office products.
• Must possess a valid driver’s license.

Responsibilities

• Design and implement the Zoo’s five-year inclusion and accessibility strategy, including Zoo for All initiatives.
• Develop and revise accessibility features and programs.
• Plan and coordinate events (Zoo for All Walk, Nights, Inclusion Day/Safari Day, Sensory Locations).
• Oversee programs like Summer Youth Program and Owens ASL Collaboration.
• Manage guided tours and collaborate with departments to fulfill responsibilities.
• Engage with outside agencies to improve programs and remain current.
• Respond to guest inquiries and track goals and metrics.
• Create SOPs for all areas of responsibility and maintain accessibility maps and website.

Skills

Inclusion knowledge

Accessibility

Project coordination

Event planning

Communication

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Microsoft Excel

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Accessibility and Inclusion Administrator

1 Attachments

2 days ago Requisition ID: 2195

Accessibility and Inclusion Administrator ( Full- Time)

The Toledo Zoo & Aquarium

The Toledo Zoo & Aquarium has been educating, inspiring, and providing enjoyment to our community for over 100 years. Come and be a part of an organization where you can work and have fun at the same time. Our Human Resources team is currently seeking a full-time Accessibility and Inclusion Administrator who is passionate about learning new things and giving our guests the best possible experience.

This position is a hands-on, roll-up-your sleeves role. Under general supervision, they are responsible for all aspects of the Zoo’s inclusion and accessibility strategy and execution, including Zoo for All. They collaborate across Zoo departments in meeting responsibilities of making the zoo more accessible. In addition, they work with external customers to promote the Zoo for All program.

This position reports to the Senior Vice President of Human Resources, is hourly non-exempt under the Fair Labor Standards Act and requires forty hours per the scheduled work week.

Duties will include, but are not limited to monitoring and reporting on the following

• Design, implement and execute Toledo Zoo’s five-year strategy which includes, but is not limited to, Zoo for All and Zoo accessibility features. Provides quarterly reports to the SVP HR and to the Vice President of Membership and Development.
• Develop new and revise existing inclusion and accessibility features, programs, etc.
• Plan and coordinate events (i.e. Zoo for All Walk, Zoo for All Nights, Inclusion Day/Safari Day, Sensory Locations)
• Oversee and coordinate programs such as the Summer Youth Program, Owens ASL Collaboration, etc.
• Manage and conduct sight and audio guided tours
• Meet with department representatives to accomplish responsibilities that impact the physical Zoo
• Work with outside agencies to improve our program and to remain current
• Respond to guest inquiries
• Track goals and measurement of initiatives
• Create Standard Operating Procedures (SOP) for all areas of responsibility
• Maintain accessibility website and maps
• Ensure Toledo Zoo meets all inclusion requirements of AZA
• Provide grant support to Director of Grants and Foundation Relations
• Responsible for completing projects as assigned

Minimum Training and Experience :

• Bachelor’s degree and 3+ years progressive experience, or equivalent, working with inclusion and accessibility related issues.
• Must be 21+ years of age
• Ability to work evenings, weekends, and holidays as required by event schedule or other department needs.
• Proficiency in Microsoft Word and Excel; knowledge of all MS Office products.
• Must possess a valid drivers’ license and be insurable by the fleet insurance carrier.
• The Toledo Zoo is a drug-free workplace, including marijuana.

Toledo Zoo full-time and part-time employees have exclusive access to PNC EarnedIt, powered by DailyPay. This voluntary benefit allows employees to access a portion of their earned wages before payday, including pay for hours worked that same day. Learn more here .

The Toledo Zoo is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, creed, genetic information, sex, age, national origin, disability, military status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Attachments (1)

Accessibility & Inclusion Administrator - Job Description - October 2026.docx