Access Training & Quality Manager

University of Chicago Medicine; Illinois; On-site; USD 90,000 - 130,000; Full time

Job summary

University of Chicago Medicine in Burr Ridge is seeking an Access Training & Quality Manager to lead enterprise training across the UCM Access Center and ambulatory front desk operations. This 100% onsite role requires active leadership, coaching, and development of Training & Quality Consultants while driving standardized education and quality programs.

The Manager will develop curricula, assessments, and learning resources, and partner with ambulatory leaders to improve patient access

Qualifications

• Experience leading training programs for healthcare front desk teams.
• Ability to design curricula and assessments across multiple modalities.
• Experience developing and implementing quality assurance programs.
• Collaborative partner with operations to drive performance and improvement.

Responsibilities

• Design, implement, and optimize training and professional development for Access Center and Ambulatory Front Desk teams.
• Develop standardized curricula, e-learning modules, simulations, and job aids.
• Lead training for new and existing staff with competency assessments.
• Develop an enterprise-wide Quality Assurance framework and performance rubrics.

Skills

Leadership

Coaching

Quality Assurance

Training Design

Tools

LMS

Job description

University of Chicago Medicine in Burr Ridge is seeking an Access Training & Quality Manager to lead enterprise training across the UCM Access Center and ambulatory front desk operations. This 100% onsite role requires active leadership, coaching, and development of Training & Quality Consultants while driving standardized education and quality programs.

The Manager will develop curricula, assessments, and learning resources, and partner with ambulatory leaders to improve patient access