Access Center Supervisor

UChicago Medicine; Illinois; Presencial; USD 65.000 - 85.000; Jornada completa

Descripción de la vacante

UChicago Medicine Burr Ridge is seeking an Access Center Supervisor to lead daily operations at the Burr Ridge Access Center. You will supervise frontline staff, monitor service levels, coach for performance, and ensure a high-quality patient experience in a fast-paced healthcare setting.

The role requires strong leadership, experience in healthcare access or contact centers, and a commitment to process improvement and teamwork to support efficient patient flow and reliable access services.

Formación

• Bachelor's degree preferred.
• Minimum of two years of supervisory or people leadership experience in a healthcare Access Center, contact center, patient access, or similar setting.
• Healthcare Access Center experience preferred.

Responsabilidades

• Provide direct supervision and day-to-day leadership to Access Center staff.
• Oversee staffing, workflow, service delivery, and achievement of goals.
• Monitor service delivery and resolve issues needing supervisory intervention.
• Support continuous improvement of Access Center workflows and programs.
• Ensure department operations align with organizational requirements.

Conocimientos

People leadership

Healthcare operations knowledge

Customer service orientation

Educación

Bachelor's degree

Descripción del empleo

Job Description

Be a part of a world-class academic healthcare system,

Be a part of a world-class academic healthcare system, UChicago Medicine, as an Access Center Supervisor at our Burr Ridge Access Center. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area. The Access Center Supervisor provides frontline leadership and operational oversight for assigned Access Center teams, ensuring consistent delivery of high-quality patient access services and achievement of established performance expectations. The Supervisor is responsible for daily team performance, employee coaching and development, workflow execution, service excellence, and timely resolution of operational and patient-related concerns. Working under the direction of Access Center managerial leadership, the Supervisor uses performance data, established workflows, and continuous improvement practices to support efficient operations and an exceptional patient experience. The Supervisor maintains an active presence in daily operations and provides direct operational support during periods of increased demand, staffing constraints, or service disruption.

Essential Job Functions

• Provides direct supervision and day-to-day leadership to assigned Access Center team members, fostering an engaged, accountable, and high performing work environment.
• Provides daily operational oversight of assigned Access Center functions to ensure appropriate staffing, workflow execution, service delivery, and achievement of established operational goals.
• Supports a consistent, high-quality patient access experience by monitoring service delivery, reinforcing quality expectations, and resolving concerns that require supervisory intervention.
• Supports continuous improvement and successful implementation of Access Center workflows, technologies, programs, and operational changes.
• Supports effective department administration and ensures assigned teams operate in accordance with organizational and departmental requirements.

Required Qualifications

• Bachelor’s degree preferred.
• Minimum of two (2) years of previous supervisory or people leadership experience in a healthcare Access Center, contact center, patient access, or comparable healthcare operations environment required.
• Healthcare Access Center experience preferred.

Position Details

• Job Type/FTE: Full-Time 1.0 FTE
• Shift: Days
• Work Location: Burr Ridge Access Center
• CBA Code: Non-union

About Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.