Access Training Design Lead – Healthcare Ops

American College of Healthcare Executives; Los Angeles (CA); Hybrid; USD 89,000 - 190,000; Full time

Job summary

UCLA Health is seeking an Administrator for Access Training Design within its Patient Access Organization in Los Angeles. You will lead strategy, design, delivery, and continuous improvement of enterprise training programs supporting centralized scheduling and registration workflows.

The role requires advanced instructional design expertise, 5+ years in healthcare training, and collaboration with operations, technology, and clinical stakeholders to align training with organizational standards

Qualifications

• Bachelor’s degree in instructional design or related field required; master’s preferred.
• 5+ years in instructional design and curriculum development.
• 3+ years healthcare operations training in ambulatory/workflow environments.
• 3+ years onboarding programs, certification models, or learning paths.
• 2+ years partnering with operational leaders to map performance to learning.
• 2+ years leadership development design is preferred.
• 2+ years change management or workflow redesign training initiatives.

Skills

Instructional Design

Curriculum Development

Healthcare Training

Learning Evaluation

LMS Cornerstone

Leadership Development

Process Improvement

Education

Bachelor's Degree in Instructional Design/related

Master’s Degree preferred

Tools

Photoshop

InDesign

Canva

Job description

UCLA Health is seeking an Administrator for Access Training Design within its Patient Access Organization in Los Angeles. You will lead strategy, design, delivery, and continuous improvement of enterprise training programs supporting centralized scheduling and registration workflows.

The role requires advanced instructional design expertise, 5+ years in healthcare training, and collaboration with operations, technology, and clinical stakeholders to align training with organizational standards