Administrator, Access Training Design - Patient Access Organization

UCLA Outpatient Clinics; Los Angeles, Northern (CA, KY); Hybrid; USD 89,000 - 190,000; Full time

Job summary

UCLA Outpatient Clinics is seeking an Administrator for Access Training Design to lead the strategy, design, development, delivery and continuous improvement of enterprise training programs.

This role supports centralized scheduling, registration and ambulatory access operations within the Patient Access Organization, guiding a team of training professionals with a focus on accuracy, efficiency and confidence.

Qualifications

• Experience designing enterprise training programs for high-volume operations.
• Ability to lead a training team across multiple stakeholders.

Responsibilities

• Lead strategy, design, development and delivery of training programs.
• Partner with Operations, PAO leaders and technology teams to align training with workflows.
• Oversee learning infrastructure and continuous improvement of training processes.

Skills

Instructional design

Leadership

Training program design

Job description

Description

UCLA Health runs and operates over 280 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. The Patient Access Organization (PAO) serves as the centralized access team for UCLA Health’s ambulatory enterprise, ensuring timely, convenient, and equitable access to care for patients and the communities we serve. Our teams oversee high-volume centralized scheduling and call center operations, new patient referral intake and navigation, enterprise template and capacity management, workforce training and quality oversight, and scheduling pathways and technology optimization, including decision tree development and digital innovations. We operate at the intersection of operations, technology, and clinical partnership to align supply and demand, streamline workflows, and continuously improve how patients enter and engage with UCLA Health.

The Administrator for Access Training Design is responsible for leading the strategy, design, development, delivery, and continuous improvement of enterprise training programs that support centralized scheduling, registration, referral workflows, and ambulatory access operations within the Patient Access Organization. This role combines expertise in instructional design with leadership of training professionals responsible for facilitating learning that enable call center agents, supervisors and performance coaches to execute with accuracy, efficiency and confidence.

This individual serves as both the architect of the Patient Access learning infrastructure and the leader of the training team responsible for delivering it.

The position partners closely with Operations leadership, Access Performance Coaches, PAO leaders, clinical stakeholders, and technology teams to ensure training programs align with workflow governance, organizational standards, and UCLA Health's broader access strategy.

Annual salary: $88,900- $190,300