Administrator, Access Training Design - Patient Access Organization

Sacbar; Los Angeles (CA); Hybrid; USD 89,000 - 190,000; Full time

Job summary

UCLA Health seeks an Administrator, Access Training Design to lead the strategy, design, development, delivery, and continuous improvement of enterprise training programs for centralized scheduling and ambulatory access.

The role combines instructional design expertise with leadership of training professionals, collaborating with Operations, PAO leaders, clinical stakeholders, and technology teams to align programs with standards and the broader access strategy.

Qualifications

• Bachelor’s degree in instructional design or a related field or equivalent.
• Master’s degree preferred or 5+ years’ progressive instructional design experience.
• 3 years healthcare operations training in ambulatory workflows, call centers, or revenue cycle.
• Experience implementing onboarding programs and measuring training effectiveness.
• Experience partnering with leaders to translate performance trends into learning interventions.

Responsibilities

• Lead strategy, design, and delivery of enterprise training programs for centralized scheduling and ambulatory access.
• Ensure programs align with workflow governance and organizational standards.
• Collaborate with Operations, PAO leaders, clinical stakeholders and technology teams.
• Support performance improvement through structured training interventions and evaluation frameworks.

Skills

Instructional Design

Curriculum Development

Healthcare Ops Training

Learning Management

Performance Improvement

Leadership Development

Process Improvement

Education

Bachelor’s degree in instructional design or related field

Master’s degree preferred

Tools

Photoshop

InDesign

Canva

Cornerstone LMS

Job description

Administrator, Access Training Design - Patient Access Organization

Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.

UCLA Health runs and operates over 280 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. The Patient Access Organization (PAO) serves as the centralized access team for UCLA Health’s ambulatory enterprise, ensuring timely, convenient, and equitable access to care for patients and the communities we serve. Our teams oversee high-volume centralized scheduling and call center operations, new patient referral intake and navigation, enterprise template and capacity management, workforce training and quality oversight, and scheduling pathways and technology optimization, including decision tree development and digital innovations. We operate at the intersection of operations, technology, and clinical partnership to align supply and demand, streamline workflows, and continuously improve how patients enter and engage with UCLA Health.

The Administrator for Access Training Design is responsible for leading the strategy, design, development, delivery, and continuous improvement of enterprise training programs that support centralized scheduling, registration, referral workflows, and ambulatory access operations within the Patient Access Organization. This role combines expertise in instructional design with leadership of training professionals responsible for facilitating learning that enable call center agents, supervisors and performance coaches to execute with accuracy, efficiency and confidence.

This individual serves as both the architect of the Patient Access learning infrastructure and the leader of the training team responsible for delivering it.

The position partners closely with Operations leadership, Access Performance Coaches, PAO leaders, clinical stakeholders, and technology teams to ensure training programs align with workflow governance, organizational standards, and UCLA Health’s broader access strategy.

Annual salary: $88,900- $190,300

Qualifications

• Bachelor’s Degree or equivalent is required in Instructional Design, Instructional Technology, Adult Education or a related field. Master’s Degree preferred or a minimum of 5+ years of progressive responsibility in instructional design.
• 5 years minimum (required) – Instructional Design & Curriculum development experience. Progressive experience designing and developing structured training programs using formal instructional design methodology (e.g., ADDIE or similar) and demonstrated experience building competency-based curriculum in operational or performance-driven environments.
• 3 years minimum (required) – Healthcare Operations Training experience – developing training for healthcare operations, ambulatory workflows, call center environments, or revenue cycle functions. Familiarity with scheduling, registration or referral-based processes in a healthcare setting. Experience with graphic design software (e.g. photoshop, InDesign, Canva)
• 3 years minimum (required) – Learning Program Implementation and Evaluation – experience implementing onboarding programs, certification models, or skill-based learning pathways. Demonstrated experience measuring training effectiveness using structured evaluation models (e.g., Kirpatrick or similar). Experience with using a learning management system (e.g., Cornerstone).
• 2 years minimum (required) – Performance-integrated learning collaboration. Experience partnering with operational leaders or quality teams to translate performance trends into targeted learning interventions. Demonstrated ability to align curriculum with measurable performance outcomes.
• 2 years minimum (preferred) – Leadership development curriculum design. Experience designing or facilitating leadership development programming for supervisors or emerging leaders. Exposure to coaching frameworks, accountability training, or management development.
• 2 years minimum (preferred) – Process improvement or workflow change support. Experience supporting operational transformation, workflow redesign, system implementations, or change management initiatives through structured training development.