Access Training Design Lead (Patient Access)

UCLA Outpatient Clinics; Los Angeles, Northern (CA, KY); Hybrid; USD 89,000 - 190,000; Full time

Job summary

UCLA Outpatient Clinics is seeking an Administrator for Access Training Design to lead the strategy, design, development, delivery and continuous improvement of enterprise training programs.

This role supports centralized scheduling, registration and ambulatory access operations within the Patient Access Organization, guiding a team of training professionals with a focus on accuracy, efficiency and confidence.

Qualifications

• Experience designing enterprise training programs for high-volume operations.
• Ability to lead a training team across multiple stakeholders.

Responsibilities

• Lead strategy, design, development and delivery of training programs.
• Partner with Operations, PAO leaders and technology teams to align training with workflows.
• Oversee learning infrastructure and continuous improvement of training processes.

Skills

Instructional design

Leadership

Training program design

Job description

UCLA Outpatient Clinics is seeking an Administrator for Access Training Design to lead the strategy, design, development, delivery and continuous improvement of enterprise training programs.

This role supports centralized scheduling, registration and ambulatory access operations within the Patient Access Organization, guiding a team of training professionals with a focus on accuracy, efficiency and confidence.