Access Training Architect - Scheduling & Onboarding

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 56,867 - 121,931; Full time

Job summary

The University of California - Los Angeles Health is seeking an Administrator for Access Training Design to create and improve training programs for centralized scheduling and access operations. This role entails collaborating with operations leadership to ensure effective training delivery and program evaluation.

The ideal candidate should have substantial experience in instructional design and healthcare training. Responsibilities also include using structured methodologies to develop measurable learning modules and enhancing competencies for call center agents and supervisors.

Qualifications

• 5+ years of progressive responsibility in instructional design.
• Experience designing training for healthcare operations and ambulatory workflows.
• Demonstrated experience measuring training effectiveness.

Responsibilities

• Design and develop training programs for scheduling and access operations.
• Collaborate with leadership to align training with organizational strategy.
• Evaluate training effectiveness and implement onboarding programs.

Skills

Instructional Design

Curriculum Development

Healthcare Operations Training

Performance Measurement

Graphic Design Software

Education

Bachelor's Degree in Instructional Design or related field

Master's Degree (preferred)

Tools

Learning Management System (e.g., Cornerstone)

Graphic Design Software (e.g., Photoshop, Canva)

Job description

The University of California - Los Angeles Health is seeking an Administrator for Access Training Design to create and improve training programs for centralized scheduling and access operations. This role entails collaborating with operations leadership to ensure effective training delivery and program evaluation.

The ideal candidate should have substantial experience in instructional design and healthcare training. Responsibilities also include using structured methodologies to develop measurable learning modules and enhancing competencies for call center agents and supervisors.