ACCESS SERVICES REP, FH - ACCESS SERVICES

Froedtert Health; Menomonee Falls (WI); Hybrid; USD 18,000 - 24,000; Part time

Benefits offered by this job

Paid time off

Career tuition assistance

Academic partnership

Referral bonuses

403b retirement plan

Medical insurance

Dental insurance

Vision insurance

Wellness programs

Job summary

Froedtert Health seeks an Access Services Representative to handle inbound calls from patients, visitors, hospital staff, and physicians. You will document interactions in EPIC and assist after-hours calls via the SPOK directory, supporting Home Care services as needed.

You will help orient and train new staff while handling other duties as assigned, contributing to a smooth patient access process in a hybrid work setting.

Qualifications

• Minimum of 1 year of customer service experience.
• Telecommunications and hospital experience is preferred.
• Strong data entry, organizational and multi-tasking skills required.
• Familiarity with AMCOM system and medical terminology is a plus.
• Proficiency in Microsoft Office; Epic EMR experience is beneficial.

Responsibilities

• Answer incoming calls from patients, visitors, staff and physicians.
• Document calls in EPIC electronic medical record system.
• Support After Hours Answering Service via SPOK directory.
• Assist in orienting and training new and existing employees.
• Perform other duties as assigned.

Skills

Customer service

Telephone etiquette

Microsoft Office

Epic EMR

Education

High School diploma or equivalent

Tools

Microsoft Office

Epic EMR

Job description

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.

This job is HYBRID.

FTE: 0.500000

Standard Hours: 20.00

Shift: Shift 4

Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.

This job is HYBRID.

FTE: 0.500000

Standard Hours: 20.00

Shift: Shift 4

Shift Details: 40 hours distributed over 2 week period, every other weekend (B weekend), holidays as assigned.

Job Summary:

The Access Services Representative responds to incoming calls from both internal and external callers which may include, but are not limited to, patients, visitors, hospital staff, clinic staff, and physicians. Patient calls to the After Hours Answering Service are documented using an encounter in EPIC, the electronic medical record. After-hours answering service for Home Care Medical and Horizon Home Care & Hospice patient calls are completed using the SPOK directory. Assistance is also provided to other work groups as needed. Assists in orienting and training new and existing employees. Other duties as assigned.

EXPERIENCE DESCRIPTION:

A minimum of 1 year of customer service experience is required. Previous telecommunications and hospital experience is preferred.

EDUCATION DESCRIPTION:

High School diploma or equivalent is preferred.

SPECIAL SKILLS DESCRIPTION:

Strong data entry, organizational and multi-tasking skills is required. Demonstrates a solid working knowledge of the communication devices and software with thorough understanding of the AMCOM system. Familiarity with the general usage and spelling for specific medical terminology. Proficient in the use of Microsoft Office products. Experience with the Electronic Medical Record, Epic is a plus.

Perks & Benefits At Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.