Library Access Services Manager

Boise State University; Boise (ID); On-site; USD 65,000 - 90,000; Full time

Job summary

Albertsons Library at Boise State University is seeking an Access Services Manager to lead the Public Services unit in a large, fast-paced library. You will supervise staff, mentor student employees, and collaborate with Public Services to ensure smooth daily operations and high-quality service.

In this role you will coordinate operations, uphold safety standards, develop unit policies, and serve as a bridge between the Director and staff across varied shifts.

Responsibilities

• Oversee centralized Public Services operations for a large library in a fast-paced environment.
• Coordinate day-to-day operations with Public Services staff, ensuring safety and security.
• Develop and enforce unit policies and procedures.

Job description

Job Summary/Basic Function:

Are you an experienced, service-oriented leader with a commitment to library operations and user-centered service? We're seeking an Access Services Manager to enhance the operations of our vibrant library. In this pivotal role, you'll not only manage staff in our Access Services unit, but also collaborate closely with Public Services staff to ensure seamless daily operations, uphold safety and security standards, and refine unit policies and procedures. You'll also play a key role in mentoring and guiding student employees, fostering a collaborative and enriching environment. This is an exciting opportunity to join a dedicated team in a fast-paced library setting, directly impacting the quality of services we offer to our community. If you're committed to fostering a collaborative environment and have a vision for innovative library services, we'd love to hear from you.

This role will oversee the planning, organizing, directing, and coordinating centralized Public Services operation for a large library in a fast-paced environment; perform related work. Work closely with Public Services staff for the day to day operations, building coordination, safety and security, unit policies and procedures, directing other staff, and training, directing and mentoring student employees as part of a collaborative group. Provides frontline customer service and assists other staff with resolving customer questions or issues. The position ensure coverage of the unit necessary for operations of the library during all hours. Serves as a bridge between the Director and staff on varied shifts. Hours may vary based on the library’s operating hours and business needs.

Department Overview:

Albertsons Library's Public Services unit brings together traditional library services like Circulation, Maker spaces and Computing/Technology support to provide patrons with a comprehensive and enriching experience. This integration ensures seamless access to a wide array of resources, enabling patrons to utilize materials and services efficiently. The MakerLab offers a creative space equipped with advanced tools, allowing users to engage in hands-on opportunities to transform ideas into tangible projects. Additionally, our computing/technology support department maintains robust technological infrastructure, ensuring patrons have reliable access to digital resources and support. This holistic approach caters to a variety of needs, fostering a community of continuous learning and innovation.

Level Scope:

Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems through