Library Associate - Public Services Manager

Alamance County Government; Graham (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Alamance County Government seeks a Branch Supervisor at ACPL to oversee library operations, supervise part-time staff, and support the Branch Manager in daily tasks. The role emphasizes customer-focused service and equitable interactions with a diverse community.

You will schedule, train staff, manage programs, and handle deposits, ensuring smooth operations and accurate records. Flexibility for evenings and weekends is required.

Qualifications

• Minimum of some college coursework required.
• Prior supervisory experience required.
• Flexibility in scheduling is required.
• Proficiency in written and verbal communication is required.
• Ability to work with individuals of diverse populations with respect and equitable service is required.

Responsibilities

• Act as person in charge in absence of the Branch Manager.
• Supervise all part-time employees at the branch.
• Assist Branch Manager with staff training, deposits and cash handling procedures.
• Prepare weekly schedules and ensure smooth operations of service desks.
• Manage meeting rooms using LibCal and oversee program planning.
• Oversee collection management and development; perform supervisor duties including performance reviews.

Skills

Customer service

Supervisory experience

Project management

Budget management

Volunteer management

Flexibility

Written communication

Verbal communication

Spanish (preferred)

Education

Some college coursework

Associate or bachelor’s degree preferred

Tools

LibCal

Microsoft Windows

Microsoft Office

Internet searches

Job description

Within this role the candidate will promote ACPL’s values and mission while following established policies and procedures. The purpose of this position is to serve the informational, reference and reading needs of library patrons of all ages at ACPL and will be expected to perform all tasks necessary to the operation of the library system. This position works under the supervision of the Branch Manager, supervises all part-time employees at their branch, and acts as the person in charge in absence of the Branch Manager. This position is full-time, 40 hours per week, and a benefited position requiring one evening per week and weekend rotation.

The best candidate will possess a strong commitment to providing customer-focused service for a positive library experience and the ability to relate tactfully and courteously with a wide range of diverse patrons and community members.

• Acts as the person in charge in absence of the Branch Manager
• Responsible for the overall supervision of part-time employees and guides the responsibilities of the Circulation Department.
• Assist the Branch Manager in proper training of all new and existing staff, including preparing the daily deposit, ensuring procedures for printing and cash register funds are followed properly
• Prepare a weekly schedule and ensure smooth operations of service desks
• Manage all meeting rooms using LibCal
• Plan and implement multiple programs monthly.
• Manage library displays monthly, distributing equally amongst staff
• Assist in overseeing collection management and collection development
• Perform supervisory duties including performance reviews, preparation of timesheets, etc.
• Assist in opening and closing the library using established procedures

Additional Examples of Work Performed

• Assist patrons and library staff by checking materials in and out
• Assist with directional questions and reader’s advisory
• Issuing library cards
• Taking payments for fines and fees
• Resolving patron disputes and complaints
• Preparing carts for shelving and other clerical tasks as needed
• Other duties as assigned

• Handling complaints and issues
• Member of the interviewing panels
• Responsible for managing and developing the team
• Participate in monthly LMT meeting

• Minimum of some college coursework required.
• Prior experience in project management, budget management, volunteer management, or supervisory experience required.
• Flexibility in scheduling is required
• Proficiency in written and verbal communication is required.
• Ability to work with individuals of diverse populations with respect and equitable service is required.

Preferred Qualifications

• Associate or bachelor’s degree preferred.
• Ability to speak Spanish is preferred
• Library experience preferred.

Computer Skills

• Prior experience with Microsoft Windows and Office applications and conducting internet searches is required for completing daily tasks and administrative responsibilities, as well as assisting patrons with technology-related questions and services.
• Willingness to learn new software, technology, and procedures to train staff and be able to mentor proficient and knowledgeable library employees

COMPETENCY STATEMENTS:

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Concentration - Ability to concentrate on tasks through many distractions.
• Cooperation - Ability to accept supervisory instruction and direction and strives to meet the goals and objectives of same.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
• Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
• Multi-tasker – Ability to multi-task in a fast-paced environment.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Relationship Building - Ability to effectively build relationships with guests and co-workers.
• Reliability – Assumes responsibility for doing assigned work and meeting deadlines.
• Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

PHYSICAL DEMANDS:

• Ability to stand and walk for extended periods; bend, reach, squat, and lift up to 40 lbs.
• Ability to push/pull loaded book carts and access materials on high and low shelves.
• Ability to effectively communicate with patrons and staff in a busy environment