Access & Referral Services Supervisor

Integratedservice; Ashville (OH); On-site; USD 61,174 - 79,175; Full time

Benefits offered by this job

Medical

Vision

Short-term Disability

Long-term Disability

401K w/ Employer Match

EAP

Job summary

Integratedservice is seeking a qualified professional to oversee referral operations within our health services team. The role focuses on timely referral processing, accurate client documentation, and compliant communication with clients and partners.

The position requires healthcare/behavioral health experience, supervision capabilities, and the ability to manage deadlines in a fast-paced setting. A strong foundation in HIPAA compliance and EHR usage is essential for success.

Qualifications

• A high school degree or GED equivalent is required
• A bachelor's degree in social work or clinical counseling is required
• A master's degree in social work or clinical counseling is required
• An active licensed independent social worker (LISW) or licensed professional clinical counselor (LPCC) in the state of Ohio is required

Responsibilities

• Monitors timeliness, accuracy and follow-up of referral specialist
• Ensures quality and timeliness in written and verbal communication with clients and community partners
• Responsible for performance management, recruitment, onboarding, and team development, including but not limited to implementing progressive discipline when necessary
• Provides routine support and assistance to employees through individual and group conferences, assistance in analyzing problems, and in improving their support and helping skills
• Leads agency-wide collaboration and innovation to support desired outcomes
• Responsible for implementation and oversight of organizational policies, procedures, and/or processes
• Participates in outreach activities such as follow-up or reminder calls as necessary
• Maintain compliance with HIPAA, mandated reporting requirements, and professional ethical guidelines
• Utilizes databases and Electronic Health Record systems for accurate client documentation
• Travel within designated service areas as needed
• All other duties as assigned

Skills

Advanced communication

Databases

Spreadsheets

Internet-based office

Organizational skills

Medicaid billing

Driver's license

Auto insurance

Deadline management

Electronic Health Record systems

Education

High school diploma or GED

Bachelor's degree in social work or clinical counseling

Master's degree in social work or clinical counseling

Licensed in Ohio (LISW/LPCC)

Tools

Electronic Health Record systems

Job description

Integratedservice is seeking a qualified professional to oversee referral operations within our health services team. The role focuses on timely referral processing, accurate client documentation, and compliant communication with clients and partners.

The position requires healthcare/behavioral health experience, supervision capabilities, and the ability to manage deadlines in a fast-paced setting. A strong foundation in HIPAA compliance and EHR usage is essential for success.