Access Control Coordinator: Streamline Community Access

Capital Consultants Management Corporation; San Antonio (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Capital Consultants Management Corporation is seeking an Access Control Coordinator to administer and optimize physical access control across all managed communities, including FOBs, cards, and gate programming.

You will handle resident and board requests, coordinate with IT on system support, and ensure records are accurate and auditable. This role requires strong organization, excellent communication, and the ability to manage high request volumes in a fast-paced environment.

Qualifications

• Experience in HOA/community association operations or physical security.
• Ability to use access control platforms and perform basic troubleshooting.
• Strong written and verbal communication skills.
• Experience with billing items related to programming fees is a plus.

Responsibilities

• Own administration of physical access control across all managed communities.
• Maintain accurate, auditable records of credentials, devices, and requests across all communities.
• Manage day-to-day access requests from residents, Community Managers, and Boards, including gate access scheduling.
• Escalate access control questions from Customer Service and Community Managers; ensure resident communications route through the appropriate Community Manager.
• Train and support Customer Service staff on access control processes, tools, and escalation paths.
• Process and track programming fees, refunds, and related billing items in coordination with Accounting.
• Partner with IT on platform issues, system transitions, and reporting needs, escalating true technical issues.
• Monitor and maintain compliance with licensing or certification requirements related to physical access control administration.

Skills

Access control

Customer service

Organizational skills

Communication

IT coordination

Education

Experience with HOA/community associations

Tools

Access control software

Job description

Capital Consultants Management Corporation is seeking an Access Control Coordinator to administer and optimize physical access control across all managed communities, including FOBs, cards, and gate programming.

You will handle resident and board requests, coordinate with IT on system support, and ensure records are accurate and auditable. This role requires strong organization, excellent communication, and the ability to manage high request volumes in a fast-paced environment.