Access Control & Credentialing Coordinator

ccmcnet; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

cmccnet is seeking an Access Control Coordinator to administer and optimize physical access control across communities. You will handle FOB/cards issuance, device programming, gate access scheduling, and maintain auditable credential records.

You will respond to resident, Board, and Community Manager requests, coordinate with IT for system issues, and train Customer Service staff on access control processes.

Qualifications

• 2+ years of HOA/community association operations, customer service, or physical security/access control administration.
• Comfortable working within access control software platforms and performing basic first-line troubleshooting before escalating to IT.
• Experience with community association management software a plus.
• Texas DPS Private Security Board license preferred but not required.

Responsibilities

• Own administration of physical access control across all managed communities.
• Maintain accurate, auditable records of credentials, devices, and requests across all communities.
• Manage day-to-day access requests from residents, Community Managers, and Boards, including gate access scheduling and after-hours/weekend requests.
• Escalate access control questions to IT and ensure residents coordinate with Community Managers for communications.
• Train and support Customer Service staff on access control processes, tools, and escalation paths.
• Process and track programming fees, refunds, and related billing items in coordination with Accounting.
• Partner with IT on platform issues, system transitions, and reporting needs.

Skills

Organizational skills

Communication

Multitasking

Customer service

Education

2+ years HOA/community association operations experience

Tools

Access control software platforms

Job description

cmccnet is seeking an Access Control Coordinator to administer and optimize physical access control across communities. You will handle FOB/cards issuance, device programming, gate access scheduling, and maintain auditable credential records.

You will respond to resident, Board, and Community Manager requests, coordinate with IT for system issues, and train Customer Service staff on access control processes.