Access Control Coordinator

AMG | Association Management; San Antonio (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

AMG | Association Management seeks an Access Control Coordinator to administer and optimize physical access control across managed communities in Texas. You will handle FOB/card issuance, device programming, and gate access scheduling while coordinating with IT and accounting on system support and billing.

The role requires strong organizational skills, excellent communication, and the ability to manage high volumes of access requests across hundreds of communities in a fast-paced environment.

Qualifications

• 2+ years of experience in HOA/community association operations, customer service, or physical security/access control administration.
• Comfortable working within access control software platforms and performing basic first-line troubleshooting before escalating to IT.
• Experience with community association management software is a plus.

Responsibilities

• Own administration of physical access control across all managed communities (FOBs/cards, digital credentials, gate/device programming).
• Manage day-to-day access requests from residents, Community Managers, and Boards, including gate access scheduling and after-hours requests.
• Process and track programming fees, refunds, and related billing items in coordination with Accounting.
• Partner with IT on platform issues, system transitions, and reporting needs, escalating true technical issues appropriately.
• Monitor and maintain compliance with applicable state licensing or certification requirements related to access control administration; coordinate with Legal/HR on credentialing.

Skills

Access control administration

Customer service

Communication

Documentation

Team collaboration

Tools

Access control software

Community management software

Job description

AMG seeks to be Texas’s premier property management company, setting the standard for quality service and professionalism. We aim to build long-lasting relationships with our clients based on trust, communication, and mutual respect.

From HOA management in Austin to Corpus Christi, Houston to San Antonio, our experienced team knows the ins and outs of local communities and is dedicated to delivering exceptional service. With AMG, you get more than HOA property managers—you get partners who are invested in your success.

About the Role

The Access Control Coordinator is responsible for administering, supporting, and optimizing physical access control across all managed communities, including FOB and access card issuance, device programming, and gate access scheduling.

This role oversees resident, Board, and Community Manager requests related to access control, serving as the primary point of contact for administrative and operational issues while partnering closely with IT on system support, platform issues, and reporting. This role requires strong organizational skills, excellent communication, and the ability to manage high request volume across hundreds of communities in a fast-paced environment.

What You’ll Do:

Access Control Program Administration

• Own administration of physical access control (FOBs/cards, digital credentials, gate/device programming) across all managed communities.
• Maintain accurate, auditable records of credentials, devices, and requests across all communities.

Resident, Board & Community Manager Support

• Manage day-to-day access requests from residents, Community Managers, and Boards, including gate access scheduling and after-hours/weekend requests.
• Serve as the escalation point for access control questions from Customer Service and Community Managers; ensure resident/homeowner communications route through the appropriate Community Manager rather than directly to IT.
• Train and support Customer Service staff on access control processes, tools, and escalation paths.

Billing & Fee Processing

• Process and track programming fees, refunds, and related billing items in coordination with Accounting.

IT Partnership & Systems

• Partner with IT on platform issues, system transitions, and reporting needs, escalating true technical issues (software defects, integration errors) appropriately.

Compliance & Process Improvement

• Monitor and maintain compliance with any applicable state licensing or certification requirements related to physical access control administration; coordinate with Legal/HR on required credentialing.
• Identify and recommend process improvements to reduce turnaround time and errors on access requests.

What You’ll Need:

• 2+ years of experience in HOA/community association operations, customer service, or physical security/access control administration.
• Comfortable working within access control software platforms and performing basic first-line troubleshooting before escalating to IT.
• Experience with community association management software a plus.

Preferred Skills:

• Texas DPS Private Security Board license (e.g., Electronic Access Control Device Installer license, registered under the company's Class B Security Contractor registration). Not required at this time, preferred given the licensing question raised regarding third-party administration of access control.

(Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

Equal Opportunity Statement

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodation in performing the job duties as described in the job description, discuss with your manager.