Access Control Coordinator for HOA Communities

AMG | Association Management; San Antonio (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

AMG | Association Management seeks an Access Control Coordinator to administer and optimize physical access control across managed communities in Texas. You will handle FOB/card issuance, device programming, and gate access scheduling while coordinating with IT and accounting on system support and billing.

The role requires strong organizational skills, excellent communication, and the ability to manage high volumes of access requests across hundreds of communities in a fast-paced environment.

Qualifications

• 2+ years of experience in HOA/community association operations, customer service, or physical security/access control administration.
• Comfortable working within access control software platforms and performing basic first-line troubleshooting before escalating to IT.
• Experience with community association management software is a plus.

Responsibilities

• Own administration of physical access control across all managed communities (FOBs/cards, digital credentials, gate/device programming).
• Manage day-to-day access requests from residents, Community Managers, and Boards, including gate access scheduling and after-hours requests.
• Process and track programming fees, refunds, and related billing items in coordination with Accounting.
• Partner with IT on platform issues, system transitions, and reporting needs, escalating true technical issues appropriately.
• Monitor and maintain compliance with applicable state licensing or certification requirements related to access control administration; coordinate with Legal/HR on credentialing.

Skills

Access control administration

Customer service

Communication

Documentation

Team collaboration

Tools

Access control software

Community management software

Job description

AMG | Association Management seeks an Access Control Coordinator to administer and optimize physical access control across managed communities in Texas. You will handle FOB/card issuance, device programming, and gate access scheduling while coordinating with IT and accounting on system support and billing.

The role requires strong organizational skills, excellent communication, and the ability to manage high volumes of access requests across hundreds of communities in a fast-paced environment.