Access Center Scheduler & Care Connector

20 Elliot Hospital of the City of Manchester; Manchester (NH); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health, dental, prescription, and vis​

Short term disability

Long term disability

Life insurance

Tuition reimbursement

Referral bonuses

Accrued earned time

401b retirement plan

Job summary

SolutionHealth's Elliot Access Center in Manchester, NH is hiring an Access Center Coordinator. Under supervision, you will manage incoming calls, register patients, obtain prior authorizations, and schedule appointments, while focusing on first-contact resolution and excellent service.

You will collaborate with providers and internal teams, document demographic and referral data in Epic, and maintain high performance and quality.

Qualifications

• Must have a high school diploma or GED.
• 2 years of healthcare experience or 2 years in a contact center environment.
• Prior customer service experience is required.
• Experience in a contact/call center environment is required.
• Ability to handle a high volume of calls in a fast-paced setting.
• Epic experience is preferred.

Responsibilities

• Initiate and coordinate registration and scheduling for new patient appointments.
• Document all patient demographic, medical, financial, and referral information into Epic within compliance.
• Triage incoming calls and handle them professionally.
• Obtain all patient information required by providers prior to an appointment.
• Keep supervisor informed of issues related to interdepartmental interactions.

Skills

Healthcare experience

Contact center experience

Customer service

Fast-paced environment

Education

High school diploma or GED

Tools

Epic software

Job description

SolutionHealth's Elliot Access Center in Manchester, NH is hiring an Access Center Coordinator. Under supervision, you will manage incoming calls, register patients, obtain prior authorizations, and schedule appointments, while focusing on first-contact resolution and excellent service.

You will collaborate with providers and internal teams, document demographic and referral data in Epic, and maintain high performance and quality.