Access Associate

Rochester Regional Health; City of Rochester (NY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to be the first point of contact for patients at UMG ENT in Rochester, NY. You will greet patients, handle check-in and check-out, and support scheduling and payments with a warm, professional demeanor.

The role requires a 2 year degree or equivalent, and strong customer service and communication skills. Work hours are typically Monday through Friday, with a standard daytime schedule in ENT.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Greet patients, perform check-in and check-out, and assist with scheduling.
• Register patients, verify insurance, and obtain authorizations when needed.
• Collect payments and process billing as applicable.

Skills

Customer service

Communication skills

Computer skills

Education

2 year degree or equivalent combination of education and work experience preferred

Job description

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

STATUS: Full time

LOCATION: UMG ENT - 500 Island Cottage Rd Rochester, NY 14612

DEPARTMENT: ENT

SCHEDULE: Monday - Friday8am - 5pm

ATTRIBUTES

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

RESPONSIBILITIES

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

PAY RANGE: $17.85 - $20.00