Access Associate (Full-time, Days)

RRHS; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate for the Imaging Center - RGH in Rochester, NY. You will handle front-desk duties, greet patients, process payments, and support scheduling and registration processes.

The role emphasizes warm, patient-focused service and accurate data entry, with daytime shifts and full-time hours. Prior experience in healthcare reception is favored and the position is based at 1415 Portland Avenue.

Qualifications

• Two year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills are expected
• Excellent customer service and communication skills

Responsibilities

• Greet patients and manage reception duties including check-in/check-out and payments
• Register and verify patient information, schedule appointments as needed
• Provide responsive customer service and assist callers with information

Skills

Intermediate computer skills

Excellent customer service and comms

Education

2 year degree or equivalent combination of education and work experience preferred

Job description

Summary

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Job Title : Access Associate

Department : Imaging Center - RGH

Location : 1415 Portland Avenue Suite 190 Rochester, NY 14621

Hours Per Week : 40, Full-time

Schedule : Mon-Fri, 8-10 hour daytime shifts, varying

Required Qualifications

NA

Preferred Qualifications

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision‑making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE:

$18.25 - $20.50

CITY:

Rochester

POSTAL CODE:

14621

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.