Access Associate | Full-Time Days

Rochester Regional Health; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health's UMMC - North Street Campus in Batavia, NY seeks an Access Associate to greet patients, check-in/out, and process payments. You will be the first point of contact and support registration and verification for patient visits.

The role requires excellent customer service, basic computer skills, and the ability to manage scheduling and payments in a fast-paced administrative setting.

Qualifications

• Associate degree preferred.
• One year of customer service experience preferred.
• Healthcare administrative experience desirable.

Responsibilities

• Customer Service: Manage incoming calls while providing information; greeting patients and directing them as needed.
• Registration & Verification: Complete patient registrations and verify insurance eligibility.
• Billing & Payments: Collect and process payments as applicable.

Skills

Intermediate computer skills

Excellent customer service and沟通能力

Education

Associate degree preferred

2-year degree or equivalent combination of education and work experience preferred

Job description

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

STATUS

Full Time

LOCATION

UMMC - North Street Campus 127 North Street, Batavia, NY 14020

DEPARTMENT

Administrative

SCHEDULE

Monday through Friday, 8:00 AM to 4:00 PM

KEY RESPONSIBILITIES

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

DESIRED ATTRIBUTES

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

MINIMUM QUALIFICATIONS

• Associate degree preferred
• One year of customer service experience preferred.

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE

$17.85 - $20.00

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

CITY

Batavia

POSTAL CODE

14020

Rochester Regional Health is an Equal Opportunity / Affluent Action Employer. Minority/Female/Disability/Veteran

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It's vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.