Access Associate (Full-time, Days)

RRHS; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate in Rochester, NY. You will be the first point of contact for patients and families, greeting visitors and handling check-in/check-out, scheduling appointments, and processing payments.

The role requires a warm, inviting demeanor, with responsibilities including customer service, patient registration and insurance verification, and billing. A 2-year degree and solid computer skills are preferred, with a 40-hour work week from Monday to

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills expected.
• Excellent customer service and communication skills required.

Responsibilities

• Customer service: manage incoming calls, greet patients, provide information, and schedule appointments.
• Registration & verification: complete patient registration and verify insurance eligibility.
• Billing & payments: collect and process payments when applicable.

Skills

Customer service

Communication

Computer skills

Education

2-year degree

Job description

Summary

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Job Title : Access Associate

Department : Outpatient Mental Health - Genesee Mental Health Center

Location : 224 Alexander St Suite 100 Rochester NY

Hours Per Week : 40 - Full-time

Schedule : Monday-Friday, 8:30AM-5PM

Required Qualifications

NA

Preferred Qualifications

• 2-year degree or equivalent combination of education and work experience preferred


• Intermediate computer skills


• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments


• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable


• Billing & Payments. Collect and process payments when applicable

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE:

$18.25 - $20.50

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

CITY:

Rochester

POSTAL CODE:

14607

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.