Access Associate (Full-time, Days)

Rochester Regional Health; City of Rochester (NY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Rochester, NY is seeking an Access Associate in the Vascular department. You will greet patients, perform check-in and check-out, and assist with scheduling, registrations, and payments in a friendly, patient-centered manner.

This full-time role requires solid communication, customer service, and basic computer skills; responsibilities include registration verification, insurance checks, and handling payments while maintaining accurate records.

Qualifications

• 2-year degree or equivalent combination of education and work experience.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Register patients, verify insurance, obtain required precertifications.
• Manage incoming calls, greet patients, provide information and schedule appointments.
• Collect and process payments.

Skills

Customer service

Communication

Education

2-year degree or equivalent combination of education and work experience

Job description

Summary

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Job Title: Access Associate

Department: Vascular

Location: 30 Hagen Dr Suite 120 Rochester NY

Hours Per Week: 40 - Full-time

Schedule: Monday-Friday, 8am-430pm

Required Qualifications:

NA

Preferred Qualifications:

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities:

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision‑making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

PAY RANGE: $17.85 - $20.00