Academy Training Lead & Team Coach

Travel + Leisure Co.; Broken Arrow (OK); Presencial; USD 50.000 - 70.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, Dental, Vision

401k with employer match

Paid time off

Wellness program

Employee Assistance Program

Resumo da vaga

Travel + Leisure Co. is seeking an Academy Team Leader to coach and support new hires transitioning from training to on-the-job learning.

This role drives group calibrations, workshops, and ongoing coaching to ensure product knowledge, sales skills, and customer service excellence across the Academy. You will monitor calls, provide instant feedback, and document interactions while tracking performance metrics for graduation readiness.

Qualificações

• Education: High School Diploma or equivalent.
• Experience in contact center or sales environment is preferred.
• Leadership or coaching experience is a plus.

Responsabilidades

• Coach and support new hires transitioning to on-the-job training in the Academy.
• Lead group call calibrations and training workshops.
• Provide feedback and document interactions via email or TEAMS.
• Track performance stats and report to Academy Leadership.
• Support process improvements with the Academy team.

Conhecimentos

Coaching

Training

Leadership

Sales skills

Customer service

Performance management

Feedback

Formação

High School Diploma or equivalent

Ferramentas

MS Outlook

MS Excel

SharePoint

Salesforce

Descrição da vaga

Travel + Leisure Co. is seeking an Academy Team Leader to coach and support new hires transitioning from training to on-the-job learning.

This role drives group calibrations, workshops, and ongoing coaching to ensure product knowledge, sales skills, and customer service excellence across the Academy. You will monitor calls, provide instant feedback, and document interactions while tracking performance metrics for graduation readiness.