Academy Manager: Consumer Retail & Servicing

RiseMe; Las Vegas (NV); On-site; USD 70,000 - 108,000; Full time

Benefits offered by this job

Benefits eligible

Annual discretionary plan

Job summary

Bank of America in Las Vegas is seeking a Learning and Development Specialist to lead onboarding, core and upskill Academy programs, both virtually and in person. You will pair with site leaders to drive readiness, coach managers, and ensure speed to proficiency through practice sessions, simulations, and knowledge checks.

This role emphasizes risk-aware program delivery, collaboration across cohorts, and timely completion.

Qualifications

• Coach, manage and develop teams to drive proficiency in a customer-centric environment.
• Diagnose root cause/skill gaps and develop effective performance action plans.
• Strong interpersonal and communication skills with ability to engage others and influence virtually.
• Effective communication including verbal, non-verbal, written and presentation skills.
• Problem solving, follow-up, and escalation skills.
• Risk awareness and ability to reinforce enterprise risk culture.
• Strong organizational skills to manage multiple responsibilities.
• Proficiency in Microsoft Office and standard admin tasks.

Responsibilities

• Facilitates onboarding, core and/upskill Academy programs virtually or in the classroom.
• Identifies behavior and proficiency gaps, develops action plans, and coaches participants to ensure completion.
• Manages program outreach, coordination, logistics, communications, calendar planning, escalations, and ensures access to technology.
• Partners with Academy content design teammates to provide feedback on content, curriculum, and programs.
• Ensures adherence to risk culture by enforcing internal policies and processes throughout programs.
• Conducts post-program checkpoints to gauge understanding and speed to proficiency.
• Participates in Line of Business leadership routines and provides updates.

Skills

Active Listening

Hiring and Onboarding

Influence

Learning Delivery

Presentation Skills

Coaching

Collaboration

Consulting

Oral Communications

Customer Service Management

Customer Focus

Executive Presence

Leadership Development

Talent Development

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Las Vegas is seeking a Learning and Development Specialist to lead onboarding, core and upskill Academy programs, both virtually and in person. You will pair with site leaders to drive readiness, coach managers, and ensure speed to proficiency through practice sessions, simulations, and knowledge checks.

This role emphasizes risk-aware program delivery, collaboration across cohorts, and timely completion.