Academy Lead, Consumer Retail Training

RiseMe; Fort Worth (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Bank of America seeks a dedicated learning and development professional to lead and support onboarding and upskill programs within the Academy. You will drive proficiency through coaching, practical sessions, and assessments, partnering with field leadership to accelerate performance.

The role emphasizes strong communication, program management, and risk-compliant execution across Consumer Retail and related lines, with a 40-hour workweek in the United States.

Qualifications

• Proven ability to coach, manage, and develop by driving proficiency and performance in a customer centric environment.
• Proven ability to diagnose root cause/skill gaps and develop and execute effective performance action plans to build skill/knowledge.
• Strong interpersonal and communication skills with the ability to influence virtually.

Responsibilities

• Facilitates onboarding, core and/or upskill Academy programs (virtually and/or in the classroom).
• Identifies behavior gaps, develops action plans, and coaches participants to ensure milestones are met.
• Manages program outreach, logistics, communications, calendar planning, and access to technology.
• Partners with content design teams to improve curriculum and programs.
• Ensures adherence to risk culture and reports progress to leadership.

Skills

Active Listening

Coaching

Influence

Oral Communications

Presentation Skills

Collaboration

Leadership Development

Learning Delivery

Customer Service Management

Executive Presence

Education

High School Diploma / GED

Tools

Microsoft Office

PowerPoint

Job description

Bank of America seeks a dedicated learning and development professional to lead and support onboarding and upskill programs within the Academy. You will drive proficiency through coaching, practical sessions, and assessments, partnering with field leadership to accelerate performance.

The role emphasizes strong communication, program management, and risk-compliant execution across Consumer Retail and related lines, with a 40-hour workweek in the United States.