Market Financial Center Leader — Ops, Coaching & Client Experience

Bank of America; Las Vegas (NV); On-site; USD 72,000 - 90,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in Las Vegas is seeking a Branch Manager support role to back up the financial center leader and ensure smooth operations. You will lead a team to deliver excellent client service, manage daily financial center activities, and drive measurable business results in a fast-paced market.

The role requires strong leadership, collaboration, and financial acumen with weekend availability and travel to market centers as needed. This is a full-time on-site position in Las Vegas, NV.

Qualifications

• 1+ years of leadership experience demonstrated through coaching, training and/or motivating a diverse work team.
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
• Proven customer service skills and the ability to resolve problems independently or elevate as needed to promote customer satisfaction.
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability.
• Proven record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal and communication skills (verbal, written, presentation) and active listening.
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results.
• Availability to work weekends and/or extended hours as required to run the business.
• Must be able to travel to any financial center within the defined market.

Responsibilities

• Operates as a back up financial center leader within a market.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiative prescribed by market leaders.
• Drives operational excellence.

Skills

Coaching

Customer Service

Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Bank of America in Las Vegas is seeking a Branch Manager support role to back up the financial center leader and ensure smooth operations. You will lead a team to deliver excellent client service, manage daily financial center activities, and drive measurable business results in a fast-paced market.

The role requires strong leadership, collaboration, and financial acumen with weekend availability and travel to market centers as needed. This is a full-time on-site position in Las Vegas, NV.