Performance Lead — Consumer Lending & Client Experience

Bank of America; Chandler (AZ); On-site; USD 140,000 - 177,000; Full time

Job summary

Bank of America in Las Vegas, NV seeks a seasoned program and project leader focusing on market performance, client engagement, and workforce optimization. You will analyze trends, provide actionable insights to leaders, and support training initiatives to elevate brand representation and client relationships.

With 5+ years in program design and team leadership, you will collaborate across partners to define needs, monitor execution, and drive results in a fast-paced environment with an emphasis

Qualifications

• 5+ years of program and project management experience.
• 5+ years’ experience in relatable and effective execution program design.
• 5+ years leading, coaching, and managing high performing teams.
• Demonstrated ability to proactively identify opportunities and resulting programs to improve performance as part of a fast moving, execution-oriented organization.
• Demonstrated ability to collaborate effectively across multiple stakeholders.
• Business acumen (Consumer Banking) with proven ability to leverage expertise with credibility and impact.
• Proven ability to turn complex ideas into well-structured execution programs.
• Excellent relationship management skills to build and maintain credibility and influence with internal teammates and stakeholders.

Responsibilities

• Develops and implement competitive performance plans.
• Provides timely feedback on client experience and market strategy opportunities to drive continuous improvement.
• Analyzes client and associate trends to identify opportunities for deepening relationships and enhancing service delivery.
• Applies talent analytics to progress hiring, resource planning, performance management, and retention of top talent.
• Supports training and gather feedback to improve brand representation, messaging effectiveness, and overall client experience.

Skills

Program and project management

Execution program design

Leading teams

Stakeholder collaboration

Data analysis

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Microsoft Office

Job description

Bank of America in Las Vegas, NV seeks a seasoned program and project leader focusing on market performance, client engagement, and workforce optimization. You will analyze trends, provide actionable insights to leaders, and support training initiatives to elevate brand representation and client relationships.

With 5+ years in program design and team leadership, you will collaborate across partners to define needs, monitor execution, and drive results in a fast-paced environment with an emphasis