Academic Support Assistant Intermediate

SSM Health; Missouri; On-site; USD 40,000 - 60,000; Full time

Job summary

SSM Health Cardinal Glennon Children's Hospital in Missouri is seeking an administrative professional to provide patient business support in clinic and academic settings. You will organize office functions and support meetings, scheduling, and communications with families and staff.

The role requires EPIC proficiency, strong customer service and multitasking abilities, plus solid computer skills including Office 365.

Qualifications

• EPIC proficiency and strong customer service and multitasking skills.
• Proficient computer skills including Office 365.
• Excellent communication and coordination abilities.

Responsibilities

• Assists with meetings, conferences, programs, and/or special events.
• Schedules patient visits and procedures and manages clinic blocks.
• Coordinates scheduling and referrals with internal and external providers.
• Enters medical information into the EMR and verifies accuracy.
• Supports administrative tasks and graduate medical education as needed.

Skills

Customer service

Multitasking

Communication

Meeting coordination

Education

High School diploma or GED

10 years of work experience

Tools

EPIC

Office 365

Job description

It's more than a career, it's a calling.

MO-SSM Health Cardinal Glennon Children's Hospital

Worker Type:

Regular

Job Highlights:

This is a full-time, day-shift position working Monday through Friday. Available schedules are 7:30 AM–4:00 PM, 8:00 AM–4:30 PM, or 8:30 AM–5:00 PM, with flexibility throughout the week.

The position involves regular interaction with parents, and additional staff members. Candidates must be proficient in EPIC, demonstrate strong customer service and multitasking skills and process strong computers and office 365 skills.

Job Summary:

Provides administrative and patient business support in both clinic and academic settings. Organizes and coordinates office support functions.

Job Responsibilities and Requirements:

Primary Responsibilities

• Assists with preparing and facilitating meetings, conferences, programs, and/or special events.
• Communicates with others in person, telephone, and/or email.
• Ensures medical appointments, special instructions, and patient information are entered into electronic medical system and/or delivered to the patient as required.
• Schedules patient visits and procedures as requested. Opens, adjusts, and closes clinics or surgery blocks. Coordinates scheduling and referrals with internal and external healthcare providers and services. Processes schedule changes or cancellations as appropriate.
• Works with patients to ensure medical clearance has been obtained prior to surgery. Works directly with patients and insurance providers to obtain prior authorizations, coordinate peer reviews, etc.
• Gathers information needed to schedule surgeries consistent with department guidelines.
• Manages select clinical research tasks including invoicing and coordination with sponsor.
• Works under an increased scope (e.g., number of providers, medical residency support) and demonstrates an intermediate level of business and medical acumen/knowledge.
• May be responsible for tracking and maintaining financial records and databases. May provide support for graduate medical education (GME) function.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

Experience

• One year experience

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department:

4859000235 Peds Gen - Admin

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.