Academic Success Programs Coordinator

Wilberforce University; Wilberforce (OH); On-site; USD 54,000 - 66,000; Full time

Job summary

Wilberforce University seeks a Coordinator for the Center of Academic Support and Student Success (CASSS) to lead and coordinate programs that boost student retention, persistence, engagement, and academic achievement. The role oversees tutoring, mentoring, and disability accommodations while driving data-informed interventions.

The position collaborates with faculty, staff, and campus partners to identify barriers to success and design comprehensive support services.

Qualifications

• Bachelor's degree from an accredited institution.
• Experience in academic advising, student success, retention services, higher education administration, or related field.

Responsibilities

• Coordinate university retention and persistence initiatives designed to improve student success outcomes.
• Monitor and manage academic alerts, early intervention programs, and student outreach efforts.
• Utilize student success technologies and institutional data to identify at-risk students and develop intervention plans.
• Assist in the development and implementation of retention policies, procedures, and strategic initiatives.
• Conduct outreach campaigns related to academic standing, attendance concerns, and student engagement.
• Coordinate daily operations of academic support programs, including tutoring, peer mentoring, study skills workshops, and academic coaching services.
• Assist with planning, implementation, and assessment of first-year and sophomore student success programs.
• Support the administration of disability services and accommodation processes in compliance with ADA guidelines.
• Coordinate student success events, workshops, and educational programming.
• Manage program schedules, service utilization tracking, and assessment activities.
• Collect, maintain, and analyze student success and retention data.
• Prepare reports, presentations, and recommendations for university leadership.
• Monitor program effectiveness using qualitative and quantitative assessment methods.
• Maintain accurate student records and documentation while ensuring compliance with FERPA regulations.
• Collaborate with academic departments and student support offices to enhance student success initiatives.
• Serve on university committees related to retention, student support, and academic success.
• Train and provide guidance to student workers, tutors, peer mentors, and other assigned personnel.
• Represent CASSS at institutional events, orientations, recruitment activities, and community engagements.
• Assist the Director with special projects, strategic planning initiatives, and departmental operations.

Skills

Student development

Retention practices

Data analysis

Project management

Leadership

Communication

FERPA/ADA knowledge

Education

Bachelor's degree

Experience in higher education administration

Tools

Microsoft Office Suite

Student information systems

Job description

Wilberforce University seeks a Coordinator for the Center of Academic Support and Student Success (CASSS) to lead and coordinate programs that boost student retention, persistence, engagement, and academic achievement. The role oversees tutoring, mentoring, and disability accommodations while driving data-informed interventions.

The position collaborates with faculty, staff, and campus partners to identify barriers to success and design comprehensive support services.