Academic Services Associate

Troy University; Troy (AL); On-site; USD 36,000 - 54,000; Full time

Job summary

Troy University is seeking an Academic Services Associate (ASA) for TROY Online Academic Services. The role centers on guiding advisees through class planning and registration, sustaining student engagement, and monitoring progress using CRM alerts.

The position emphasizes collaboration with various departments and participation in special projects to support student retention at the Troy Campus in Troy, AL.

Qualifications

• Bachelor’s degree or equivalent related work experience.

Responsibilities

• Assist advisees with planning and registering for classes.
• Keep students on track and focus on retention of advisees.
• Engage students actively to enhance engagement.
• Work daily CRM alerts and tasks related to student progression.
• Coordinate with ID and other areas on special projects.

Skills

Basic computer skills

Verbal and written communication

Organizational skills

Education

Bachelor’s degree from an accredited university

Job description

The Academic Services Associate ( ASA ) position for TROY Online Academic Services is responsible for:

• Assisting advisees with the planning and registering of classes.
• Keeping students on track and focusing on the retention of advisees
• Focusing on student engagement
• Working daily CRM Alerts and Tasks related to student progression
• Coordinate with ID and other areas on special projects

Minimum Qualifications

• 1. Bachelor’s degree from an accredited university, or equivalent related work experience
• 2. Extensive computer knowledge
• 3. Proficiency in communication (verbal and written)
• 4. Excellent organizational skills

Preferred Qualifications

• 1. Experience in a higher education environment
• 2. Knowledge of Troy University

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No

Work Hours

8am to 5pm, Monday through Friday

List any hazardous conditions or physical demands required by this position

Not applicable

Does this position have supervisory responsibility?

Does this position have supervisory responsibility? No

Posting Date

Posting Date 05/19/2026

Closing Date

Open Until Filled Yes

Special Instructions to Applicants

This is not a virtual or remote work position. This position will be required to work at the Troy Campus location in Troy, AL.

Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact [e-mail].

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Troy University employment website (www.troyuniversityjobs.com)
  • Chronicle of Higher Education
  • Higher Ed Jobs
  • Social Media website
  • Indeed
  • Other employment website (please specify below)
  • Employee Referral (please specify below)
  • Local newspaper (please specify below)
  • Professional journal (please specify below)
  • Other source (please specify below)
• Please specify:

  (Open Ended Question)

• * Regarding your current employment status, please select one of the following:
  • Not a current Troy University employee
  • Current part-time Troy employee (including adjunct faculty)
  • Current full-time Troy employee - initial appraisal period complete
  • Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
• * Do you have a Bachelor's degree from an accredited university, or equivalent related work experience?
  • Yes
  • No

Required Documents

• Resume
• Cover Letter
• List of References

Optional Documents

• Letter of Reference 1
• Letter of Reference 2
• Unofficial Transcript 1
• Unofficial Transcript 2

• Employment is contingent upon a satisfactory background check.
• Troy University is an Equal Employment Opportunity and Aff...announcement.... ``` (Note: The JSON string continues with the last list items fully written.)