Senior Support Analyst for Educational Technology

Troy University; Troy, Northern (MI, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Troy University, located in Troy, Michigan, invites applications for a Senior Support Analyst for Educational Technology in the Division Finance and Administration. The role supports the Troy Online campus and campus-wide educational technology initiatives, focusing on helping users with hardware, software, and system integrations.

The successful candidate will hold a bachelor’s degree in a related field with at least five years of IT technical support experience and strong communication skills.

Qualifications

• 1. Bachelor’s degree in a related field.
• 2. Minimum of 5 years of experience working within an information technology technical support area.
• 3. Skill in installation, trouble-shooting and maintenance of technology hardware and software systems.
• 4. Demonstrated ability to interpret a variety of hardware/software specifications and take appropriate actions.
• 5. Ability to manage multiple tasks and prioritize those tasks effectively.
• 6. Strong written and verbal communication skills.
• 7. Excellent computer skills.

Skills

IT experience

Troubleshooting

Hardware maintenance

Specs interpretation

Multitasking

Communication skills

Computer skills

Education

Bachelor’s degree in a related field

Job description

Senior Support Analyst for Educational Technology

Position Title Senior Support Analyst for Educational Technology

Position Type

Department

Division

Division Finance and Administration

Campus

Campus Troy Online

Work Status

Work Status Full-Time (FT)

Temporary

Temporary No

Location

Location Troy - T01

Job Summary

Minimum Qualifications

• 1. Bachelor’s degree in a related field
• 2. Minimum of 5 years of experience working within an informational technology technical support area
• 3. Skill in installation, trouble-shooting and maintenance of technology hardware and software systems
• 4. Demonstrated ability to interpret a variety of hardware/software specifications and take appropriate actions
• 5. Ability to manage multiple tasks and prioritize those tasks effectively
• 6. Strong written and verbal communication skills
• 7. Excellent computer skills

Preferred Qualifications

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No

Work Hours

• Standard office hours are Monday – Friday, 8:00 a.m. to 5:00 p.m.
• Ability to work flexible, non-standard hours, including evenings, weekends, and holidays, as needed.
• Ability and willingness to travel in an official capacity representing Troy University, as needed.

List any hazardous conditions or physical demands required by this position

NA

Does this position have supervisory responsibility?

Last Day a Reference Provider Can Submit Reference

Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact [e-mail].

Supplemental Questions

Required fields are indicated with an asterisk (*).

• How did you hear about this employment opportunity?
  • Troy University employment website (www.troyuniversityjobs.com)
  • Chronicle of Higher Education
  • Higher Ed Jobs
  • Social Media website
  • Indeed
  • Other employment website (please specify below)
  • Employee Referral (please specify below)
  • Local newspaper (please specify below)
  • Professional journal (please specify below)
  • Other source (please specify below)
• Please specify:

  (Open Ended Question)

• Regarding your current employment status, please select one of the following:
  • Not a current Troy University employee
  • Current part-time Troy employee (including adjunct faculty)
  • Current full-time Troy employee - initial appraisal period complete
  • Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
• Do you have a Bachelor’s degree in a related field, OR a minimum of five years of experience working within an informational technology technical support area?
  • Yes
  • No

Required Documents

• Resume
• Cover Letter
• List of References

Optional Documents

• Unofficial Transcript 1
• Letter of Reference 1

• Employment is contingent upon a satisfactory background check.
• Troy University is an Equal Employment Opportunity and Affitative Action employer.
• Troy University participates in eVerify.