Academic Program Specialist

Troy University; Troy (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Troy University in Troy, MI is seeking an Academic Program Specialist to provide administrative support to the School of Management. The role handles general office duties, internship and recruiting tasks, events, student support, and recordkeeping for contracts and essential information.

The position reports to the School Director and involves scheduling meetings, assisting with faculty meetings, and supporting visitors. Strong Microsoft Office skills and Datatel experience are preferred.

Qualifications

• Minimum of one year of customer service experience.
• Excellent working knowledge of all Microsoft computer programs.
• Ability to work with all types of people; organized in scheduling, record keeping and filing.
• Ability to multi-task and handle several projects at one time.
• Experience with Datatel (PeopleSoft).

Responsibilities

• General office duties and student support; internship and recruiting responsibilities and duties.
• Event planning activities and duties; scholarship assistance.
• Schedule, coordinate, and plan meetings; assist with faculty meetings; manage records and contracts.
• Assist visitors to the School and support reference letter workflow.

Skills

Customer service

People skills

Microsoft Office

Organization

Multi-tasking

Datatel

Education

High school diploma or equivalent

Tools

Datatel

Job description

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The Academic Program Specialist provides administrative support and manages a variety of academic and departmental processes for the School of Management. The position reports to the School Director. Duties and responsibilities include: general office duties; internship and recruiting responsibilities and duties; event planning activities and duties; student support; scholarship assistance; schedule, coordinate, and plan meetings; assist with faculty meetings; responsible for all recordkeeping and filing of required contracts and essential recordkeeping information; assist faculty as needed; and assist visitors to the School.

Minimum Qualifications

1. High school diploma or equivalent
2. Minimum of one year of customer service experience

Preferred Qualifications

1. Ability to work with all types of people
2. Excellent working knowledge of all Microsoft computer programs
3. Organized in scheduling, record keeping and filing
4. Ability to multi-task and handle several projects at one time
5. Experience with Datatel

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? Driving may be necessary but is not a primary responsibility

Work Hours

List any hazardous conditions or physical demands required by this position

N/A

Does this position have supervisory responsibility?

Last Day a Reference Provider Can Submit Reference

Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact [e-mail].

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Troy University employment website (www.troyuniversityjobs.com)
  • Chronicle of Higher Education
  • Higher Ed Jobs
  • Social Media website
  • Indeed
  • Other employment website (please specify below)
  • Employee Referral (please specify below)
  • Local newspaper (please specify below)
  • Professional journal (please specify below)
  • Other source (please specify below)
• Please specify:

  (Open Ended Question)

• * Regarding your current employment status, please select one of the following:
  • Not a current Troy University employee
  • Current part-time Troy employee (including adjunct faculty)
  • Current full-time Troy employee - initial appraisal period complete
  • Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
• * Do you have a high school diploma or equivalent?
  • Yes
  • No
• * Do you have a minimum of one year of customer service experience?
  • Yes
  • No
Required Documents
• Resume
• Cover Letter
• List of References
Optional Documents
• Other Document

- Employment is contingent upon a satisfactory background check.
- Troy University is an Equal Employment Opportunity and Affirmative Action employer.
- Troy University participates in eVerify.