Academic Programs & Student Success Specialist

TQSolutions; Towson (MD); On-site; USD 43,000 - 55,000; Full time

Benefits offered by this job

Annual leave

Up to 17 holidays

Personal and sick days

Excellent health, life, and retirement

Tuition remission

Job summary

Towson University in Maryland seeks an Academic Program Specialist in the Dean's Office to support college-level student success initiatives, academic programs, departments, and college advising.

The role includes coordinating calendars, handling correspondence, assisting with student appeals, and managing Graduate Interdisciplinary programs and budgets. Excellent organizational and communication skills are required.

Qualifications

• One year experience in administrative staff work.
• General knowledge of business English, spelling, and grammer.
• General knowledge of and skill in the use of word processing, database, and spreadsheet software to produce documents and maintain information.
• Skill in performing basic mathematical computations.
• Ability to present statistical material in table, chart, or graph form.
• Ability to plan, organize, and prioritize multiple tasks and assignments.
• Ability to handle confidential and sensitive matters with tact and discretion.
• Ability to communicate effectively orally and in writing.
• Ability to understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships.
• Ability to operate computers and other office equipment.
• Ability to train, supervise, and evaluate personnel.
• Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Responsibilities

• Serves as key contact for students, faculty, staff, and visitors and general oversight of the outer office of Dean’s Suite.
• Provides administrative support to Associate Dean. This may include screening calls; coordinating calendars, arranging appointments and meetings; processing correspondence, reports and documents, assisting with student appeals, advising, and special projects.
• Supports graduate interdisciplinary studies programs, advising and student success initiatives, including accelerated programs, college advisor, interdisciplinary program directors, and associated faculty/adjuncts. Works with student workers employed for student success initiatives.
• Collects and enters information needed for database systems related to enrollment management and assists with scheduling of graduate courses as directed. As directed assists with re-enrollment review and support, creates reports using PeopleSoft or SSC. May assist with review of academic class schedules; monitoring of class and program enrollment; creates reports using PeopleSoft or SSC. Assist with assignment of LBPS advisors; maintains and updates student records; executes and manages faculty/adjunct contracts
• Maintains Graduate Interdisciplinary program and other assigned budgets including related financial transactions using designated software.
• Compiles, updates, and maintains records related to assigned administrative processes (e.g. academic timeline).Provides administrative support for various graduate academic and UG advising programs. This includes work to: complete forms; assist with preparation of a variety of documents; edit, format and revise materials created by others; proofread for grammatical, typographical and basic content errors; compose and respond to routine inquiries as instructed; create routine reports. Ensures that all required forms and documentation are complete.
• Maintains Interdisciplinary budgets and related financial transactions using designated software.

Skills

Administrative support

Word processing

Database skills

Spreadsheet skills

Communication skills

Confidentiality

Time management

Training and supervision

Education

30 college credits equal to one year of experience

Tools

PeopleSoft

SSC

Job description

Towson University in Maryland seeks an Academic Program Specialist in the Dean's Office to support college-level student success initiatives, academic programs, departments, and college advising.

The role includes coordinating calendars, handling correspondence, assisting with student appeals, and managing Graduate Interdisciplinary programs and budgets. Excellent organizational and communication skills are required.