Academic Program Specialist - Dean's Office

TQSolutions; Towson (MD); On-site; USD 43,000 - 55,000; Full time

Benefits offered by this job

Annual leave

Up to 17 holidays

Personal and sick days

Excellent health, life, and retirement

Tuition remission

Job summary

Towson University in Maryland seeks an Academic Program Specialist in the Dean's Office to support college-level student success initiatives, academic programs, departments, and college advising.

The role includes coordinating calendars, handling correspondence, assisting with student appeals, and managing Graduate Interdisciplinary programs and budgets. Excellent organizational and communication skills are required.

Qualifications

• One year experience in administrative staff work.
• General knowledge of business English, spelling, and grammer.
• General knowledge of and skill in the use of word processing, database, and spreadsheet software to produce documents and maintain information.
• Skill in performing basic mathematical computations.
• Ability to present statistical material in table, chart, or graph form.
• Ability to plan, organize, and prioritize multiple tasks and assignments.
• Ability to handle confidential and sensitive matters with tact and discretion.
• Ability to communicate effectively orally and in writing.
• Ability to understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships.
• Ability to operate computers and other office equipment.
• Ability to train, supervise, and evaluate personnel.
• Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Responsibilities

• Serves as key contact for students, faculty, staff, and visitors and general oversight of the outer office of Dean’s Suite.
• Provides administrative support to Associate Dean. This may include screening calls; coordinating calendars, arranging appointments and meetings; processing correspondence, reports and documents, assisting with student appeals, advising, and special projects.
• Supports graduate interdisciplinary studies programs, advising and student success initiatives, including accelerated programs, college advisor, interdisciplinary program directors, and associated faculty/adjuncts. Works with student workers employed for student success initiatives.
• Collects and enters information needed for database systems related to enrollment management and assists with scheduling of graduate courses as directed. As directed assists with re-enrollment review and support, creates reports using PeopleSoft or SSC. May assist with review of academic class schedules; monitoring of class and program enrollment; creates reports using PeopleSoft or SSC. Assist with assignment of LBPS advisors; maintains and updates student records; executes and manages faculty/adjunct contracts
• Maintains Graduate Interdisciplinary program and other assigned budgets including related financial transactions using designated software.
• Compiles, updates, and maintains records related to assigned administrative processes (e.g. academic timeline).Provides administrative support for various graduate academic and UG advising programs. This includes work to: complete forms; assist with preparation of a variety of documents; edit, format and revise materials created by others; proofread for grammatical, typographical and basic content errors; compose and respond to routine inquiries as instructed; create routine reports. Ensures that all required forms and documentation are complete.
• Maintains Interdisciplinary budgets and related financial transactions using designated software.

Skills

Administrative support

Word processing

Database skills

Spreadsheet skills

Communication skills

Confidentiality

Time management

Training and supervision

Education

30 college credits equal to one year of experience

Tools

PeopleSoft

SSC

Job description

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Job Description - Academic Program Specialist - Dean's Office (260000NL)

Job Summary

Towson University (TU) has earned distinction as both a top-100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect to cultivate the intellectual and personal growth of the entire university community.

The College of Liberal Arts provides a foundation for the intellectual and cultural life of the university through its contributions to liberal arts education for all students.Emphasizing excellence in teaching and learning, the college offers challenging curricula in diverse majors, disciplines and interdisciplinary programs. CLA strives to impart a spirit of curiosity, creativity, and critical thinking; to promote integrity and tolerance; and to encourage students and faculty to be engaged and informed citizens.CLA is committed to improving our communities, our societies and the world.

The College of Liberal Arts is accepting application for an Academic Program Specialist.The Academic Program Specialist will support college level student success initiatives including academic programs, departments, and college advising through the Office of the Dean.

Responsibilities and Duties

• Serves as key contact for students, faculty, staff, and visitors and general oversight of the outer office of Dean’s Suite. This includes engagement in person, e-mail, virtual meetings as needed, and phone. Interactions include but are not limited to responding to questions, providing information, and reporting of classroom and building issues/problems to the appropriate person.
• Provides administrative support to Associate Dean. This may include screening calls; coordinating calendars, arranging appointments and meetings; processing correspondence, reports and documents, assisting with student appeals, advising, and special projects.
• Supports graduate interdisciplinary studies programs, advising and student success initiatives, including accelerated programs, college advisor, interdisciplinary program directors, and associated faculty/adjuncts. Works with student workers employed for student success initiatives.
• Collects and enters information needed for database systems related to enrollment management and assists with scheduling of graduate courses as directed. As directed assists with re-enrollment review and support, creates reports using PeopleSoft or SSC. May assist with review of academic class schedules; monitoring of class and program enrollment; creates reports using PeopleSoft or SSC. Assist with assignment of LBPS advisors; maintains and updates student records; executes and manages faculty/adjunct contracts
• Maintains Graduate Interdisciplinary program and other assigned budgets including related financial transactions using designated software.
• Compiles, updates, and maintains records related to assigned administrative processes (e.g. academic timeline).Provides administrative support for various graduate academic and UG advising programs. This includes work to: complete forms; assist with preparation of a variety of documents; edit, format and revise materials created by others; proofread for grammatical, typographical and basic content errors; compose and respond to routine inquiries as instructed; create routine reports. Ensures that all required forms and documentation are complete.
• Maintains Interdisciplinary budgets and related financial transactions using designated software.

Qualifications and Skills

Required Qualifications

One year experience in administrative staff work.

General knowledge of business English, spelling, and grammer. General knowledge of and skill in the use of word processing, database, and spreadsheet software to produce documents and maintain information. Skill in performing basic mathematical computations. Ability to present statistical material in table, chart, or graph form. Ability to plan, organize, and prioritize multiple tasks and assignments. Ability to handle confidential and sensitive matters with tact and discretion. Ability to communicate effectively orally and in writing. Ability to understand and follow oral and written instructions. Ability to establish and maintain effective working relationships. Ability to operate computers and other office equipment. Ability to train, supervise, and evaluate personnel.

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Preferred Qualifications

Two years of experience performing administrative and operations support functions.

Proficiency in software databases (e.g. PeopleSoft and SSC).

Salary and Benefits

Salary: $46,736 annually

• Annual leave
• Up to 17 holidays
• Personal and sick days
• Excellent health, life, and retirement plans
• Tuition remission

This position will be open for a minimum of 14 days.

Organization

Academic Affairs Division

Primary Location

Main Campus

Job Posting

Sep 17, 2026

Towson University is an Equal Opportunity Employer. If you need a reasonable accommodation for any part of the employment process, please send an email to: [e-mail]

Towson University is a smoke-free campus.