Student Success Program Management Specialist

Towson University; Baltimore (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

Towson University's Student Success Programs require an organized administrative professional to support initiatives like SAGE mentoring, living-learning communities, and college readiness outreach. You will help with scheduling, communications, events, and data reporting to inform program decisions.

The role involves handling scholarship coordination, payroll paperwork for student employees, and coordinating department logistics. This position may require evenings or weekends occasionally.

Qualifications

• Bachelor's degree required
• Two years of experience in administrative staff work
• Proficiency with office automation software and equipment
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and priorities

Responsibilities

• Provide administrative and logistical support for Student Success Programs initiatives and programming
• Coordinate communications and marketing efforts, manage website content, announcements, and social media
• Maintain scholarship documentation and assist with recruitment and hiring processes
• Coordinate payments to vendors, manage purchases, and keep office supplies
• Schedule meetings, travel, agendas, minutes, and space reservations

Job description

Responsibilities and Duties

• Provides administrative and logistical support for all of the Student Success Programs initiatives and programming: SAGE peer mentoring program (80 mentor leaders), SAGE living learning community with 48 residents, CROP college readiness outreach program (20 student leaders) mentoring K-12 students in preparation for college, Gen One workshops and meetings, H.E.R. and Man 2 Man identity-based support programs, and TU4Balt program supporting students from Baltimore city cohorts, Lead the annual end of the semester De-Stress for Success signature program; prepare programming in identifying campus partners, provide a schedule of opportunities for the day; student recognition events, workshops, and other campus-wide initiatives. registration management, setup, and post-event assessment. Collect and process programming data presenting to the team with an analyst of the data collected to be used for reporting.

• Coordinates departmental communications and marketing efforts by maintaining website content; preparing TU Today announcements; managing Involved@TU postings for departmental programs and events; submitting events to the Master Events Calendar; coordinating digital signage and university screen marketing; and developing newsletters, social media content, and promotional materials to increase visibility and engagement. Serves as the primary point of contact for the Student Success Programs email account, ensuring timely responses and appropriate follow-up. Work with ECS to Schedule space reservations and logistics through the 25 live software for the department and suite; Work with team to assist create opportunities; department representative in Divisional ECS and Administrative Assistants meeting; maintain and manage the Director’s calendar; field meetings for assistant director and supports scheduling for other department staff when needed.

• Maintain scholarship documentation working with financial aid for over 120 recipients of 10k over four years; schedule and facilitate information sessions for recipients; provide and maintain required documentation Assist with recruitment and hiring processes of new employees, including onboarding and separation procedures for new staff. Supervise and coordinate duties and weekly training for 10-15 SSP Office Assistants. Process and maintain payroll and federal work study paperwork for all eligible student employees; maintain confidential and sensitive documents.

• Coordinates payments to vendors for all purchases, including reconciling orders with packing slips, preparing, and submitting invoices for payment, creating electronic purchase orders, w-9 forms, and contractual agreements, etc.; works closely with CSD Administrative Assistant II on suite programs and office dynamics. departmental purchases, Orders and maintains supplies for Student Success Programs, office supplies, promotional items, programming supplies, creating process for marketing items, etc.

• Responsibilities include receiving and screening telephone calls and visitors; managing departmental calendars; scheduling meetings; coordinating travel arrangements; preparing agendas and recording minutes for staff, suite, and departmental meetings; Maintain space for graduate & undergraduate assistants and partnering programs to include but not limited to College Bound and Durant scholars.

• Coordinates facilities management activities and procedures, including building/maintenance repairs, work order requests, telephone, computer, and photocopier issues, building access, key maintenance, etc. Serves as the point of contact for suite building requests. Prepares, revises, and maintains policies, procedures, forms, and documents. This includes maintaining the Policy and Procedure Manual.

The work schedule for this position will include evenings and weekends on an occasional basis.

Qualifications and Skills

Required Qualifications:

• Bachelor's degree.

• Two years of experience in administrative staff work.

Elementary knowledge of reference and research methods and techniques used in collecting, compiling, and organizing data and information; of basic methods and techniques used in organizing and conducting studies and analyses or programs, procedures, and organizations; of basic analytical and statistical principles and techniques. Skill in the use of office automation software and its application; in operating manual and automated office equipment. Ability to establish and maintain effective working relationships; to present ideas and information clearly and concisely both orally and in writing; to perform mathematical computations; to present statistical material in chart and graph form.

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Preferred Qualifications:

• Knowledge and/or experience working with confidential electronic records (e.g., PeopleSoft, Point, and Click EHR)

• Demonstrated ability to manage multiple priorities in a demanding environment.

Organization: Student Affairs Division
Primary Location: Main Campus
Job Posting: Sep 4, 2026