Academic Programs & Operations Coordinator

Rochester-Institute-of-Technology; City of Rochester (NY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Rochester Institute of Technology is seeking an Administrative Operations Associate to support the Director of Finance and Administrative Operations and department chairs. The role features a hybrid work arrangement with on‑campus duties and a transition to one remote day weekly after three months.

The position emphasizes handling confidential information, coordinating course schedules, assisting with degree programs, and supporting recruitment and accreditation activities.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• 3 years of relevant experience.
• Equivalency considered for education/experience.

Responsibilities

• Addresses routine and complex inquiries with timely resolution.
• Collaborates with internal/external stakeholders on confidential matters.
• Interprets practices, processes and policies for guidance.
• Represents the department in communications with personnel at various levels.
• Assists in preparation of degree program information and marketing collateral.
• Manages course syllabi, evaluations, exams and student inquiries.
• Provides student services support (tuition waivers, course permits, graduation checks).
• Supports scheduling of courses and academic coordination.
• Contributes to recruitment efforts and accreditation activities.
• Assists faculty with grant proposals and budget tracking.

Skills

Office management

Communication

Customer service

Scheduling

Data analysis

Academic records

Relationship building

Education

Associate's degree in related field

Tools

Scheduling software

Databases

Data analysis tools

Job description

Rochester Institute of Technology is seeking an Administrative Operations Associate to support the Director of Finance and Administrative Operations and department chairs. The role features a hybrid work arrangement with on‑campus duties and a transition to one remote day weekly after three months.

The position emphasizes handling confidential information, coordinating course schedules, assisting with degree programs, and supporting recruitment and accreditation activities.