Academic Program Specialist, Towson Learning Network

Towson University; Towson (MD); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Towson University is seeking an administrative staff member to support off-campus registration operations, data management, and contract compliance across TLN programs. The role involves coordinating with Admissions, departments, and partners to ensure accurate invoicing and scheduling, with attention to policy adherence.

The position requires a Bachelor’s degree and at least one year of relevant experience, with strong skills in Excel, CLSS/PeopleSoft, Salesforce, ImageNow, OU Campus, and

Qualifications

• Bachelor's degree required.
• One year of administrative staff experience preferred.
• General knowledge of business English, spelling, and grammar.
• Ability to use word processing, database, and spreadsheet software.

Responsibilities

• Collaborate with Admissions, chairs, program directors, and assistants to organize off-campus student registrations and data entry in CLSS/Peoplesoft.
• Prepare, monitor, and analyze student data for invoicing under operations direction.
• Provide support for students with registration issues and verify course and billing details against contracts.
• Maintain TLN share drive, verify compliance with MOUs and program documents.
• Create program folders and data charts to track site compliance, enrollment trends, and revenue projections.
• Monitor off-campus courses in CLSS/PS and coordinate with TLN Operations for scheduling issues.
• Analyze minutes of instruction compliance and location approvals for accreditation standards.
• Contribute data for the TLN Strategic Plan and support data-driven decision making.
• Assist in workflow analysis and planning with TLN team; telework up to two days/week after 90 days.

Skills

Proficient Excel

PeopleSoft/CLSS

Salesforce

ImageNow

OU Campus

SharePoint

Education

Bachelor's degree

Job description

Responsibilities and Duties

• Collaboratively works with the Admissions office, department chairs, program directors and administrative assistants, organizes and implements the off-campus student registration process, including the collection of course details, data entry into CLSS/Peoplesoft, registering students, and communicating with students. This process includes proofing course details transferred from CLSS to Peoplesoft, verifying class rosters, and adding/dropping students in Peoplesoft as requested. Prepares, monitors and analyses spreadsheets and student data related to student and partnership invoicing under the direction of the coordinator of operations. Providing support for students in solving individual registration issues, such as registration eligibility, financial account status, health and conduct-related service indicators. Course details, including billing are compared to each program's contractual partnership agreement and Sequence of Course document to verify all are in compliance with TU and partner's policies.

• Assists in the maintenance of the TLN custom share drive, and maintains critical TLN documents used to verify billing, programs and courses are in compliance with MOU agreements and off-campus contractual partners. Verifies data from program files, electronic files and CLSS/PS are in sync and in compliance with MOU and program's Sequence of Course document.

• Creates and maintains program folders and data charts of all off-campus courses for the purpose of tracking site compliance with accreditation standards, program analysis connected to enrollment and revenue projections, marketplace and workforce trends, and programmatic needs.

• Monitors and analyzes off-campus courses in CLSS/PS and communicates directly with the TLN Operations Coordinator in order to identify potential problems and solutions related to variable start and end dates, and other issues related to non-traditional scheduling which includes troubleshooting and solving complex issues related to the use of off-campus locations and meeting Middle States and other accreditation and compliance standards.

• Analyzes, monitors, and reports to the TLN Operations Coordinator and Compliance Manager whether required minutes of instruction are attached to courses, and whether they are held at Middle States approved locations.

• Collects and compiles data, and other information for the TLN Strategic Plan. Participates with the TLN exempt staff in the analysis of the data in order to develop strategic goals and strategies based on data driven needs of external and internal constituencies.

• Other duties as assigned include, but are not limited to analyzing workflow each semester and working collaboratively with the TLN team to plan accordingly to meet ever-changing, market-driven program needs.

Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.

Qualifications and Skills

Required Qualifications

• Bachelor's degree.

• One year’s experience in administrative staff work.

General knowledge of business English, spelling, and grammar. General knowledge of and skill in the use of word processing, database, and spreadsheet software to produce documents and maintain information. Skill in performing basic mathematical computations. Ability to present statistical material in table, chart, or graph form. Ability to plan, organize, and prioritize multiple tasks and assignments. Ability to handle confidential and sensitive matters with tact and discretion. Ability to communicate effectively orally and in writing. Ability to understand and follow oral and written instructions. Ability to establish and maintain effective working relationships. Ability to operate computers and other office equipment. Ability to train, supervise, and evaluate personnel.Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Preferred Qualifications

• Proficiency in Excel, PeopleSoft/CLSS, Salesforce, ImageNow, OU (Omni Update) Campus and SharePoint.

• Experience in higher education and public-school setting.

Organization: Academic Affairs Division
Primary Location: Main Campus
Job Posting: Nov 2, 2026