Administrative Assistant II, Department of Secondary and Middle School Education

Towson University; Towson (MD); On-site; USD 42,000 - 58,000; Full time

Job summary

Towson University in Towson, MD is seeking an administrative professional to serve as the first point of contact for stakeholders and to support the Academic Affairs division. The role includes budget oversight, purchasing, and managing course schedules in the Class Scheduling System, while ensuring accurate and timely communications with faculty, staff and students.

The ideal candidate will have a high school diploma or GED with several years of administrative experience, strong proofreading

Qualifications

• High School Diploma or GED and 3+ years of administrative support experience.
• Strong written and verbal communication; proofreading and editing skills.
• Familiarity with office software and ability to manage multiple tasks in a university setting.

Responsibilities

• Serve as the first point of contact for faculty, staff, students and the public, providing high-quality customer service and handling calls, emails, and visitors.
• Monitor department budget including state-side, external grants and TU Foundation funds; manage funds with the chairperson.
• Serve as ProCard holder; purchase office supplies and maintain purchasing records.
• Collaborate with department chairs to develop and manage course schedules; enter/audit data in CLSS; distribute schedules to students.
• Develop and maintain paper and electronic filing systems for confidential records.
• Edit, format and revise documents; produce reports and tables; ensure branding consistency.
• Prepare adjunct and full-time faculty contracts and review travel forms as Travel Coordinator.
• Provide support for new and adjunct faculty during hiring and transition processes.

Skills

Administrative support

Customer service

Communication

Scheduling

Budget tracking

Education

High School Diploma or GED

Associates or Bachelor’s preferred

Tools

PeopleSoft

CLSS

TigerTravel

Microsoft Office

Job description

Responsibilities and Duties

• Serve as the first point of contact for stakeholders; interacts and communicates professionally with faculty, staff, students and the public, providing high-quality customer service for the department; receives, assists and/or screens and redirects phone calls, emails and visitors.

• Monitors department budget, including state-side, external grant and TU Foundation funds and manages these funds with the chairperson.

• Serves as ProCard holder and purchases office supplies and other related program materials as requested and maintains purchasing records.

• Collaborate with department chairs and academic departments to develop and manage course schedules, accurately enter and audit scheduling data within the Class Scheduling System (CLSS), and distribute semester schedules to students. Liaise with departments to secure course permissions, provide guidance on registration processes, and proactively support students in resolving complex and unique scheduling challenges.

• Develops, implements and maintains paper and electronic filing systems for department procedural, faculty and student confidential records and communications, meeting department needs and satisfying university and College of Education requirements.

• Edits, formats and revises a variety of documents and materials; proofreads for grammatical and content accuracy; produces reports and tables; edits and prepares draft documents for final copies; formats according to university branding guidelines.

• Prepares adjunct and full-time faculty contracts, additional compensation forms, reimbursement forms, and reviews faculty submitted TU travel forms for accuracy as department Travel Coordinator.

• Provides support for new and adjunct faculty during the hiring process, as well as during the initial transition into the department.

Qualifications and Skills

Required Qualifications:

• High School Diploma or GED

• Three years of experience providing administrative support.

General knowledge of and skill in the practical application of generally accepted office practices and procedures. Ability to communicate effectively both orally and in writing. Ability to proofread and edit written documents. Skill in various computer software packages, such as word processing, spreadsheets, database and presentation programs, Internet, email and calendaring software. Ability to understand and follow oral and written instructions. Ability to interact effectively with internal and external parties in a courteous and efficient manner. Ability to plan, organize, prioritize, and execute multiple and continuing assignments with general instructions.Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Preferred Qualifications:

• Associates, bachelor’ or master’s degree.

• Familiarity and experience with CLSS, PeopleSoft, TigerTravel and monitoring departmental budget.

• Experience in higher education.

Organization: Academic Affairs Division

Primary Location: Main Campus

Job Posting: Nov 2, 2026