Academic IT & Technology Specialist (On-Site - Canvas/LMS)

UT Health San Antonio; San Antonio (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

UT Health San Antonio is seeking an IT Support Specialist to provide support for IT processes and enhancements that support operations, research and education technology. The position requires full-time on-site attendance for candidates located in or around the Bexar County area.

Responsibilities include LAN management, website design and development, hardware and software installation and troubleshooting; development of desktop database applications; queries and reports from databases; workflow

Qualifications

• Bachelor's degree in Computer Science, Math or related field.
• We will consider applicants with a high school diploma/GED if they have four additional years of experience.
• Experience with Canvas LMS preferred.
• Strong knowledge of Microsoft Office and PC/Mac environments.
• Ability to read and follow complex instructions; diagnose problems.

Responsibilities

• Performs IT activities including LAN management, website design, hardware/software installation and troubleshooting.
• Develops desktop database applications.
• Creates queries and reports from institutional databases.
• Designs and maintains workflows; reviews for improvements.
• Provides user support and consults on technology solutions for business processes.
• Serves as AV/IT technician for seminars; trains users on equipment.

Skills

Microsoft Office

PC/Mac environments

Customer service

Problem diagnosis

Complex instructions

Education

Bachelor's degree in CS/Math/related field

HS diploma + 4 years experience

Tools

Canvas LMS

Job description

JOB DESCRIPTION

Under general supervision, responsible for providing support for IT processes and enhancements that heavily support operations, research and education technology. Supports both faculty and staff in day-to-day operations and provides maintenance, planning and implementation of best processes.

This position requires full-time on-site attendance - we will only consider candidates located in or around the Bexar County area.

RESPONSIBILITIES

• Completes several information technology related activities for assigned unit(s) including local area network management, website design and development, hardware and software installation and troubleshooting.
• Develops database applications using desktop database software programs.
• Develops queries and reports from desktop and institutional databases.
• Creates and maintains workflows; reviews workflows and makes improvements.
• Provides support to assigned customers; consults with customers on technology solutions to business processes; coordinates testing of new technologies.
• Serves as audio visual/computer service technician for seminars; maintains and trains users on wireless data projector system and teleconferencing equipment in departmental conference room.
• Performs all other duties as assigned.

Preferred:

• Provides technical support, administration, and ongoing maintenance for learning management systems (LMS), with particular emphasis on Canvas.
• Supports faculty and staff in the effective use of Canvas for course development, instructional delivery, assessment, communication, and other education technology needs.

QUALIFICATIONS

• Computer Skills: Strong knowledge of Microsoft Office (Word, Excel, and Outlook) and both PC and MAC software, hardware, operating systems and network environments.
• Language Skills: Ability to read and follow complex instructions, and to analyze and diagnose computer problems.
• Ability to write routine reports and correspondence.
• Ability to speak and interact with all levels of computer users.
• Attention to Detail: The ability to maintain a professional demeanor, pay attention to details and set priorities in a fast-paced environment.
• Professionalism in delegating assignments and follow-up on project completion and accuracy.
• Experience in handling customer service calls and triage for problems is preferred.
• Experience working in a research environment.

Education:

• Bachelor's Degree degree with a concentration in Computer Science, Math or a related field is required.
• We will consider applicants with a high school diploma/GED if they can supplement their education with an additional four (4) years of experience.

Preferred:

• Experience with Canvas course development, course management, user enrollment, gradebook functionality, assignments, assessments, and LMS integrations.

REQUIRED SKILLS

Three (3) years of related experience is required.