Academic Experience Operations Lead

Holy Cross; Worcester (MA); On-site; USD 67,000 - 71,000; Full time

Job summary

College of the Holy Cross in Worcester, MA is hiring an Operations Manager for the Education and Academic Experience Division. You will oversee administrative support across multiple offices and liaise with the administrative team to ensure high-quality service.

The role emphasizes documenting procedures, training staff, and improving workflows while coordinating with directors to meet deadlines in a fast-paced environment. Salary ranges from $67,000 to $70,840 with full-time hours.

Qualifications

• Bachelor's degree in business, higher education administration or related field.
• Master's degree preferred.
• 3-5 years of management experience in a higher education setting.
• Fluency with Microsoft Office, Google Suite, and related technologies.

Responsibilities

• Oversee administrative support for the offices of the J. D. Power Center, Advising and Student Learning Resources, Study Abroad, Class Deans, Ciocca Center, International Students’ Office, Health Professions Advising Program and the Graduate and Professional Studies Office.
• Liaise between program offices and administrative team to improve workflows and service levels.
• Develop and implement standard operating procedures, forms and processes; reengineer processes to increase value and efficiency.
• Document SOPs, train staff, and build redundancy to foster an agile team; manage annual operating plan milestones.

Skills

Management experience

Higher education experience

Communication skills

Proficiency with Office apps

AI awareness

Education

Bachelor's degree in business or related field

Master's degree preferred

Tools

Microsoft Office

Google Suite

Workday

AI tools

Job description

College of the Holy Cross in Worcester, MA is hiring an Operations Manager for the Education and Academic Experience Division. You will oversee administrative support across multiple offices and liaise with the administrative team to ensure high-quality service.

The role emphasizes documenting procedures, training staff, and improving workflows while coordinating with directors to meet deadlines in a fast-paced environment. Salary ranges from $67,000 to $70,840 with full-time hours.