Operations Manager, Education and Academic Experience Division

College of the Holy Cross; Worcester (MA); On-site; USD 67,000 - 71,000; Full time

Job summary

College of the Holy Cross in Worcester, MA seeks an Operations Manager for the Education and Academic Experience Division. You will oversee the team providing administrative support to offices including the J. D.

Power Center, Advising and Student Learning Resources, Study Abroad, Class Deans, Ciocca Center, International Students’ Office, and the Graduate and Professional Studies Office. Responsibilities include improving workflows, creating SOPs, training, managing staff development, and

Qualifications

• Bachelor’s degree in business, management of higher education, or related field.
• Master’s degree preferred.
• 3–5 years of management experience in a higher education setting.
• Fluency in Microsoft Office and Google Suite; experience with Workday and AI is a plus.

Responsibilities

• Facilitate effective communication between program offices and the administrative team.
• Oversee regular touch points to ensure workflows meet deadlines.
• Analyze the business processes to develop standard operating procedures, forms, and processes.
• Reengineer business processes to increase value, effectiveness and efficiency.
• Document SOPs, develop training protocols, and build redundant skill sets for an agile team.
• Develop an annual operating plan with milestones and deliverables.

Skills

MS Office

Google Suite

Workday

AI

Education

Bachelor’s degree in business, management in higher education, or related field

Master’s preferred

Job description

At Holy Cross, we are focused on creating a world-class workforce by attracting and retaining employees dedicated to fostering a culture of professionalism, pride, mutual trust, and respect—one that values appreciation and recognition, empowering each of us to flourish both individually and collectively. We seek candidates who are inspired by our mission and values, and who are eager to make a meaningful difference on our campus. Learn more about Life at Holy Cross here.

Reporting to the Dean, the Operations Manager for the Education and Academic Experience Division is responsible for the oversight and management of the team that provides administrative support to the offices of the J. D. Power Center, Advising and Student Learning Resources, Study Abroad, Class Deans, Ciocca Center, International Students’ Office and the Graduate and Professional Studies Office. The Operations Manager will liaise between the offices and the administrative team, fostering effective communication and workflows and assuring high level service in support of a diverse set of programs. The Operations Manager will also provide direct management of operations in the Class Deans’ Office.

Reporting to the Dean, the Operations Manager for the Education and Academic Experience Division is responsible for the oversight and management of the team that provides administrative support to the offices of the J. D. Power Center, Advising and Student Learning Resources, Study Abroad, Class Deans, Ciocca Center, International Students’ Office and the Graduate and Professional Studies Office. The Operations Manager will liaise between the offices and the administrative team, fostering effective communication and workflows and assuring high level service in support of a diverse set of programs. The Operations Manager will also provide direct management of operations in the Class Deans’ Office.

Job Description

Reporting to the Dean, the Operations Manager for the Education and Academic Experience Division is responsible for the oversight and management of the team that provides administrative support to the offices of the J. D. Power Center, Advising and Student Learning Resources, Study Abroad, Class Deans, Ciocca Center, International Students’ Office and the Graduate and Professional Studies Office. The Operations Manager will liaise between the offices and the administrative team, fostering effective communication and workflows and assuring high level service in support of a diverse set of programs. The Operations Manager will also provide direct management of operations in the Class Deans’ Office.

Communication

• Facilitate effective communication between the program offices and the administrative team
• Oversee regular touch points to assure effective workflow and assure administrative tasks are complete and meet deadlines

Management

• Analyze the business process of each office to develop a common set of operating procedures, forms, and processes to be used by the administrative team.
• Reengineer business processes to increase value, effectiveness and efficiency
• Document all standard operating procedures, develop training protocols and build redundant skill sets to foster an agile team.
• Assure that all staff are provided with professional development opportunities focused on continuous improvement of business processes
• Develop an annual operating plan with milestones and deliverables for all administrative activities to manage peaks, troughs and throughput
• Create a seamless relationship between the administrative team and a diverse group of managers to assure that needs are met in a timely fashion.
  • Standardized business processes where possible
  • Implement best practices across the unit
  • Facilitate change management for both directors and the administrative team

Technology

• Assure that the administrative team is well versed in Workday and other administrative systems necessary to support the business process
• Seek opportunities to utilize artificial intelligence to enhance the effectiveness and efficiency of business process where appropriate

Requirements

• Bachelor’s degree in business, management management of higher education, or related field, master’s preferred
• 3-5 years of management experience in a higher education setting
• Fluency in Microsoft Office, Google Suite and other technology enablers. Experience with Workday and AI a plus
• Ability to work in a fast paced , complex environment

The salary range for this position is $67,000-$70,840 commensurate with experience and qualifications.

Weekly Hours

40

Annual Work Schedule

12 month

Additional Information

To review our generous benefits options, please review our detailed information here or check out our Benefits at a Glance.

The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law. Please contact Human Resources for questions or to request an accommodation via email at [e-mail], or by calling 508-793-3391.

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity in the workplace.

The College does not provide immigration sponsorship for staff positions. Candidates must be legally authorized to work in the United States without current or future employer sponsorship.