ACADEMIC AND ADMINISTRATIVE UNIT ASSISTANT

The State of New Hampshire; Concord (NH); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Dental plan

Flexible spending accounts

Retirement plan

Wellness program

Paid holidays and generous leave

Job summary

The State of New Hampshire, Department of Safety, Division of Fire Standards and Training & EMS, seeks an Academic and Administrative Unit Assistant to process course applications, maintain student records, and issue certification documentation in a full-time role in Concord.

The position requires attention to detail, ability to verify prerequisites, and strong administrative skills. Trainee options exist with a starting wage of $17.19 per hour, reflecting entry-level advancement potential.

Qualifications

• Equivalent combination of 3 years of education and experience after completion of high school.
• Must pass fingerprint based criminal background check and motor vehicle record check.

Responsibilities

• Processes course applications by reviewing submissions for completeness and verifying prerequisite requirements, when applicable.
• Reviews, verifies, and processes course completion records and student documentation to determine eligibility for examinations, additional agency programs, and professional certifications.
• Maintains accurate participant records by retrieving, updating, and tracking information in computerized databases and other record management systems to support course administration and certification processing.
• Enters course, student, and EMS provider data into computerized databases and issues certification documentation to students and their affiliated fire and emergency services departments.
• Coordinates with support staff to audit data entry related to certificates, practical examination approvals, licenses, and course completion records to ensure accuracy and compliance.
• Provides comprehensive administrative support to the Division, including answering telephones, staffing reception, processing mail, preparing correspondence, assisting with scanning and document management projects, creating manuals, and maintaining filing systems.
• Maintains and updates the Division's website with current information, including course announcements, class advertisements, and online registration content.
• Prepares and processes accounts receivable documentation associated with training programs to ensure accurate billing of departments and individual students.

Skills

Valid driver's license

Education

Equivalent combination of 3 years of education and experience after completion of high school

Job description

ACADEMIC AND ADMINISTRATIVE UNIT ASSISTANT (Job ID: 53330)

State of New Hampshire, Department of Safety, Division of Fire Standards and Training & EMS, has a full-time vacancy for an Academic and Administrative Unit Assistant (Program Assistant I), SOC Title 43-6010 ADMIN ASSTS-3. The position has a 37.5 hour work week and is considered non-exempt.

Location: 98 Smokey Bear Blvd, Concord NH 03301

Working hours: 37.5 hour work week (full time)

Salary: $17.81/hour - $23.39/hour

Trainee Status: Starting at $17.19 per hour

Summary: Performs diverse duties by processing course applications, student records, and certification documentation, ensuring accuracy and compliance with prerequisites and completion requirements. Maintains and updates databases, issues certificates, and coordinates audits of data entry. Provides administrative and customer service support including office operations, document management, and communication with local fire and EMS leaders and students.

YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

• Equivalent combination of 3 years of education and experience after completion of high school.
• Valid driver’s license.
• Must pass a fingerprint based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information.

Trainee Option: Candidates with an equivalent combination of 2+ years of relevant education and experience after completion of high school may be considered and hired in ‘trainee status’ for this position.

PREFERRED QUALIFICATIONS:

None.

AFTER-HIRE REQUIREMENTS:

None.

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: No.

Broad Group Level Advancement Available: No.

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

RESPONSIBILITIES:

• Processes course applications by reviewing submissions for completeness and verifying prerequisite requirements, when applicable.
• Reviews, verifies, and processes course completion records and student documentation to determine eligibility for examinations, additional agency programs, and professional certifications.
• Maintains accurate participant records by retrieving, updating, and tracking information in computerized databases and other record management systems to support course administration and certification processing.
• Enters course, student, and EMS provider data into computerized databases and issues certification documentation to students and their affiliated fire and emergency services departments.
• Coordinates with support staff to audit data entry related to certificates, practical examination approvals, licenses, and course completion records to ensure accuracy and compliance.
• Provides comprehensive administrative support to the Division, including answering telephones, staffing reception, processing mail, preparing correspondence, assisting with scanning and document management projects, creating manuals, and maintaining filing systems.
• Maintains and updates the Division's website with current information, including course announcements, class advertisements, and online registration content.
• Prepares and processes accounts receivable documentation associated with training programs to ensure accurate billing of departments and individual students.

For further information please contact Kelly Teeboom, Academic and Administrative Services Supervisor, at [e-mail] or 603-223-4230.

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

• The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

Value of State's share of Employee's Retirement: 12.87% of pay

Total Compensation Statement Worksheet: https://www.das.nh.gov/jobsearch/compensation-calculator.aspx

OTHER BENEFITS:

• Dental Plan at minimal cost for employees and their families ($500-$1800 value)
• Flexible Spending healthcare and childcare reimbursement accounts
• State defined benefit retirement plan and Deferred Compensation 457(b) plan
• Work/life balance flexible schedules, paid holidays and generous leave plan
• $50,000 state-paid life insurance plus additional low-cost group life insurance
• Incentive-based Wellness Program (ability to earn up to $500)

Want the specifics? Explore the Benefits of State Employment on our website: https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf

See this link for details on State-paid health benefits: https://www.das.nh.gov/hr/benefits.aspx

EOE

TDD Access: Relay NH1-800-735-2964