DETAIL DESK ASSISTANT

The State of New Hampshire; Concord (NH); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Job summary

The State of New Hampshire, Department of Safety, Division of State Police, seeks a Detail Desk Assistant to coordinate scheduling of personnel for public safety details and manage related records and financial documentation.

Ideal candidates have strong customer service skills, multitasking abilities, and are prepared to undergo comprehensive background checks. A trainee option may apply with adjusted qualifications.

Qualifications

• Experience in customer service or multi-tasking operations is preferred.
• Equivalent combination of education and work experience may substitute for formal education requirements.
• Must pass comprehensive background checks including fingerprint and motor vehicle record checks.

Responsibilities

• Assigns State Police division personnel to paid public safety details and ensures fair distribution of work.
• Coordinates with contractors to determine location, duration and type of paid detail work.
• Generates invoices and maintains detailed records to support paid public safety details.

Skills

Customer service

Multi-tasking

Education

High school diploma + education/experience blend

Job description

Contact

For assistance, contact the State of New Hampshire - Division of Personnel Monday through Friday 8:00 AM - 4:00 PM EST 603-271-3261 or [e-mail]

Candidate Information

*Candidates hired at a Trainee Status must meet minimum qualifications within one (1) year of hire date

*See total compensation information at the bottom of announcement.

Job Details

The State of New Hampshire, Department of Safety, Division of State Police, Business and Project Administration has a full-time vacancy for a Detail Desk Assistant (43-9060 OFC CLERKS GENERAL-4) which has a 37.5 hour work week and is considered non-exempt.

Post Date: 09/08/2026

Close Date: 09/30/2026

Location: US:NH:CONCORD

Summary

Coordinates the scheduling and assignment of State Police personnel to public safety details for construction sites, special escorts or other commercial assignments. Communicates with private business representatives, maintains records and prepares financial documentation in support of the Detail Desk.

Experience

YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Minimum Qualifications

Education/Experience: Equivalent combination of 2.5 years of education and experience after completion of high school. Education and experience must be in the fields of business, communications, public administration or a related field

License/Certification: None

Other Requirements: Must pass a comprehensive background check in addition to a fingerprint-based criminal background check and motor vehicle record check.

Trainee Option: Candidates with an equivalent combination of 1.5+ years of relevant education and experience after completion of high school may be considered and hired in ‘trainee status’ for this position.

Preferred Qualifications

Experience in customer service or multi-tasking operations preferred.

After-Hire Requirements

None

Career Advancement Opportunities

Criteria: None

Disclaimers

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities

Assigns State Police division personnel to specific paid public safety details, ensuring impartial distribution of work opportunities and proper utilization of personnel availability. Resolves scheduling issues by assessing assignments and notifying personnel and contractors when paid detail work is changed or cancelled.

Coordinates with contractors to determine the location, duration and type of paid public safety detail work assignment requested and monitors the completion of all assignments.

Collects completed detail vouchers submitted by division personnel and reconciles that the work performed matches the assignment. Generates invoices for submittal to the Department of Safety Bureau of Financial and Planning Management for processing and sends invoice to the contractor.

Utilizes a specialized database to retrieve and update information on scheduled details such as contractors, participants, dates, times, locations and hours worked to maintain accurate records used for inquiries, to generate reports and to obtain metrics as needed by leadership.

Responds to questions from private businesses and troop personnel concerning program policies, procedures and requirements for paid public safety details.

Maintains accurate files of invoices, applications, vouchers, correspondence, and other related documentation supporting paid public safety details to ensure compliance with Division policies and procedures.

Ensures that new or renewal contractor application submissions are complete and verifies good standing status prior to scheduling paid public safety detail services. Refers ineligible contractor applications to supervisor for review and processing.

Provides guidance and training to other administrative employees performing Detail Desk related tasks.

Contact

For further information please contact Tammy Holso, Administrator, at [e-mail] or 603-223-8355.

Salary

USD 19.960-26.410

$19.96/hour - $26.41/hour

Trainee Status pay: $19.23/hour

Total Compensation Information

The State of NH total compensation package features an outstanding set of employee benefits, including:

• HMO or POS Medical and Prescription Drug Benefits: The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.
• Value of State's share of Employee's Retirement: 12.87% of pay
• *Dental Plan at minimal cost for employees and their families ($500-$1800 value)
• * Flexible Spending healthcare and childcare reimbursement accounts
• *State defined benefit retirement plan and Deferred Compensation 457(b) plan
• *Work/life balance flexible schedules, paid holidays and generous leave plan
• *Incentive-based Wellness Program (ability to earn up to $500)
• *$50,000 state-paid life insurance plus additional low-cost group life insurance

Links

https://www.das.nh.gov/hr/benefits.aspx

https://www.das.nh.gov/jobsearch/compensation-calculator.aspx

https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf

https://www.das.nh.gov/hr/index.aspx

Equal Opportunity

EOE

TDD Access

Relay NH1-800-735-2964